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About the Role

Max Mara is seeking a dynamic and goal-oriented Floor Manager for its Corner in Harrods, London. The role involves ensuring the achievement of commercial objectives by effectively managing and developing assigned resources, maintaining high customer experience standards, and fostering team growth.

Responsibilities

• Organize, manage, and coordinate assigned resources to achieve commercial results.
• Ensure the Customer Experience level meets company standards.
• Collaborate with the management team.
• Promote the growth and development of team members.
• Ensure adherence to company procedures and codes of conduct.
• Identify and implement solutions to optimize on-floor resource deployment based on customer needs.
• Foster team motivation in collaboration with the management team.
• Promote and integrate digital technologies in process management and stakeholder relationships.
• Champion operational and cultural actions related to Sustainable Development.

Requirements

• Several years of experience as a Floor Manager.
• Experience preferably within fashion and/or luxury companies with structured retail organizations.
• Excellent interpersonal skills.
• Strong inclination for teamwork and human resource management.
• Results-driven with a passion for fashion and customer service excellence.
• Positive attitude, flexibility with working hours, and a strong commitment to continuous improvement.
• Strong leadership abilities, with a focus on motivating and developing team members.
• Previous experience within a department store will be considered a plus.

Skills

• Teamwork
• Human resource management
• Leadership
• Customer service
• Digital technologies
• Sustainable Development

Location

• London

Work Type

• Full-time

Experience Level

• Several years of experience

About the Company

• Max Mara Fashion Group is a globally recognized pioneer of modern prêt-à-porter fashion, founded in 1951.
• The company's mission is to offer 'haute de gamme' women’s clothing produced through exceptional industrial processes.
• Max Mara Fashion Group has 9 main brands, releases over 60 fashion collections seasonally, sells over 14 million garments annually, and operates over 2,500 single-brand stores and 10,000+ multi-brand shops worldwide.
• The group employs over 5,500 people globally across 44 departments, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, and BI.
• The Digital Division, established in 2013, focuses on integrating digital assets, e-commerce solutions, and digital marketing services.
• Max Mara Fashion Group offers an environment where work involves passion, embracing challenges, mutual learning, and contributing to a shared vision.

Equal Opportunity

• Max Mara Fashion Group is an equal opportunity employer.
• We welcome and encourage candidates from all backgrounds to apply.