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About the Role

As a technical instructor, you will provide professional and social support to project employees within the framework of publicly funded employment, actively shape work processes, and contribute to the further development of the project at several Berlin locations. The project combines digital participation, resource conservation, and labor market integration by lending out technology and operating several digital cafes to support people in accessing digital services while creating publicly funded employment.

Responsibilities

Provide technical instruction and support to project employees in technology lending and digital cafes.
Conduct individual, group, and development discussions.
Onboard employees into workflows, processes, and customer service.
Promote professional competencies and employability.
Support the development of career prospects and transitions into the labor market.
Manage conflicts and assist participants with personal and workplace-related challenges.
Coordinate and further develop workflows in technology lending.
Support locations in implementing project offerings.
Monitor and ensure quality standards.
Plan and conduct team meetings.
Document development processes and project results.
Participate in evaluations, reports, and project goal achievement.
Maintain and expand contacts with educational and employment providers.
Conduct on-site visits with cooperation partners.
Assist in creating informational and promotional materials.
Participate in public relations and network activities.

Requirements

Completed vocational training or a degree in education, social work, labor market policy, or a comparable field.
Experience in instructing, qualifying, or supporting individuals with support needs.
Ideally, experience in labor market, employment, or qualification projects.
Good knowledge of common MS Office applications.
Knowledge of website maintenance and social media (Instagram, WhatsApp) is an advantage.
Interest in digital topics and technical workflows.
Strong communication and teamwork skills.
Empathy, conflict resolution skills, and organizational talent.
Independent and structured way of working.

Skills

MS Office
Website maintenance
Social media (Instagram, WhatsApp)
Communication
Teamwork
Conflict resolution
Organization
Digital topics
Technical workflows

Location

Berlin

Work Type

Full-time

Experience Level

Professional

Education Level

Vocational training or degree in education, social work, labor market policy, or comparable field

Salary/Compensations

TV-L (E-9)

Benefits

30 days of vacation per year
Varied and meaningful work with social added value
Opportunities for development in an innovative project for digital participation
Work in a dedicated and interdisciplinary team
Professional further training and development opportunities
Appreciative work environment with short decision-making paths
Opportunity to sustainably support people on their path to employment

About the Company

We, agens Arbeitsmarktservice gGmbH, are a non-profit labor market service provider in Berlin, committed to the professional development and integration of job seekers since 1997.
We offer a variety of opportunities for involvement in temporary, publicly funded employment, including community-oriented work in social services, crafts, green spaces, sustainability, data collection, and office administration.
Our experienced instructors, employment trainers, job coaches, and teachers provide participants with technical guidance, individual support, coaching, and further training.
We strengthen the social infrastructure in the districts through various projects.
Our corporate culture is characterized by appreciation, an open learning culture, and a strong focus on strengths.
Diversity and equal opportunities are important to us, and we welcome applications from all backgrounds.
Become part of a motivated team that makes a significant contribution to personal development and creating new future perspectives for our participants daily.
If you are looking for a long-term perspective in a social enterprise and want to fulfill your role with joy, passion, empathy, and professionalism, we look forward to your application!

Equal Opportunity

Diversity and equal opportunities are important to us. Therefore, we welcome applications from people of any cultural or social origin, any religion, with or without disabilities, of any age, and of any gender identity.