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About the Role

We are seeking a Guest Services Agent who excels at prioritizing guest needs and providing exceptional service. This role involves being the primary point of contact for guests, managing administrative tasks, and offering local recommendations. The ideal candidate will be passionate, organized, flexible, and dedicated to making guests feel at home, contributing to repeat bookings and positive guest experiences.

Responsibilities

Serve as the go-to person for guests.
Manage administrative tasks.
Provide local advice and recommendations.
Unlock unique staycation experiences for guests.
Contribute passion, drive, organization, and flexibility to all tasks.
Ensure guests feel at home.

Requirements

Possess a positive mindset.
Be willing to roll up your sleeves and make the most of every day.
Demonstrate authentic charisma.
Celebrate the uniqueness of every team member.
Be talented, authentic, and flexible.

Skills

People skills
Organization
Flexibility
Passion
Drive

Location

Town Hall

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Benefits

Endless possibilities
Great team environment
Chance to make a real difference
Support every step of the way

About the Company

TFE Hotels is the only international hotel group headquartered in Sydney.
We operate over 70 hotels across seven brands in eight countries.
We are expanding with new hotels in development and in the pipeline.
We encourage ownership and shaping the future of the company.