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About the Role

The Onsite Services Coordinator plays a key role in delivering high-quality, timely support for the day-to-day operation of Canon’s Managed Document Services (MDS). This position ensures smooth onsite service delivery, proactive issue management, and a consistently positive client experience.

Responsibilities

• Deliver a consistently high level of service and ensure strong customer satisfaction across all user interactions
• Escalate unresolved issues or any risks to service level agreements in a timely and appropriate manner
• Maintain Canon’s device fleet to ensure optimal performance and reliability
• Manage the distribution and replenishment of consumables for all supported devices
• Maximise device uptime and overall fleet availability through proactive monitoring and support
• Ensure all software-related service calls are logged accurately and in line with customer-defined processes
• Assist with asset management activities, including maintaining up-to-date customer floor plans where available
• Contribute to fleet optimisation and service improvement recommendations

Requirements

• Strong customer service experience in a service-focused environment or have worked in a similar onsite support role
• Motivated to grow your corporate career within a professional services setting
• Approach challenges with a proactive, solutions-focused mindset
• Resolve issues with confidence and efficiency
• Work well with supportive colleagues and stakeholders, contributing to a positive team environment
• Candidate flexibility to work across various customer locations within the Sydney region when required are preferred
• All applicants must be eligible to work in Australia without restrictions at the time of application

Location

• Camperdown
• Sydney region

Work Type

• 100% onsite
• permanent

Benefits

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Training and development opportunities
• Wellbeing benefits, including discounted health insurance to flu vaccines to confidential counselling
• Canon products offered at discounted rates

About the Company

• Canon is a global leader in imaging solutions, trusted by millions for innovation and quality.
• In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day.
• When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow.
• We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

Equal Opportunity

• We believe in the power of an inclusive and diverse workforce.
• We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.
• As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities.