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About the Role

The Maintenance Technician will contribute to an exceptional resident experience by providing a high standard of repairs, maintenance, and compliance for the building fabric and systems.

Responsibilities

• Ensure a high level of cleanliness throughout the community.
• Communicate effectively with residents, clients, contractors, and colleagues regarding maintenance issues.
• Monitor and maintain the electronic maintenance reporting system, Onesite.
• Promote customer satisfaction by updating residents on maintenance progress.
• Administer property maintenance and records according to Greystar policies.
• Deliver services within agreed budgetary and resource parameters.
• Maintain adequate levels of spares, stock, and supplies.
• Diagnose and perform repairs in plumbing, joinery, carpentry, painting, decorating, and lighting.
• Organize and oversee repairs completed by contractors.
• Inspect and maintain communal areas, including refuse and recycling facilities.
• Coordinate and accompany external contractors performing minor works.
• Liaise with relevant team members to ensure clear communication during works.
• Monitor subcontractor performance and maintain accurate site operation records.
• Assist with the management of community works.
• Assist the Community Manager with key management to ensure security.
• Ensure annual checks for statutory insurance and qualifications are carried out.
• Manage and maintain all statutory testing records.
• Perform annual PAT testing and inspections of emergency lighting.
• Conduct weekly fire alarm tests and fire evacuations.
• Ensure gardens and grounds are well-maintained, clean, tidy, and hazard-free.
• Supervise external grounds maintenance contractors.
• Practice proper safety techniques.
• Be available for out-of-hours call-outs to respond to emergencies.
• Review site risk assessments with the Community Manager.
• Seek to maximize utility efficiency.

Requirements

• A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building (e.g., plumbing or electrical) is essential.
• Awareness of H&S requirements on site.
• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in plumbing, electrical, or carpentry trades.
• Experience of installing and maintaining hot and cold water systems, sanitary appliances, and soil and waste drainage.
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting, and security systems.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills.
• Professional, courteous, and helpful demeanor towards colleagues and residents.
• Good team player with strong relationship-building and influencing skills.
• Positive approach and ability to work on own initiative.
• Ability to determine cost-effective solutions to repairs.
• Excellent organization skills with the ability to multitask and prioritize.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Understands and responds to health and safety matters appropriately and in a timely manner.
• Reports any incidents or accidents to the Community Manager using the correct system and documentation.
• Moves furniture and heavy items around site as required.
• Contractor & Supplier Supervision skills are desirable.

Skills

• Plumbing
• Joinery
• Carpentry
• Painting/Decorating
• Lighting repair
• Maintenance reporting system (Onesite)
• Health and Safety
• Customer service
• Communication
• Teamwork
• Problem-solving
• Organization
• Multitasking
• Prioritization
• Adaptability
• Supervision

Location

• Globally

Work Type

• Full-time

Experience Level

• General education educated to O’ Level / GCSE level or equivalent
• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter.
• Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.

Education Level

• O’ Level / GCSE level or equivalent
• Recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.