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About the Role

The Technology Account Director oversees and drives the delivery of technology, data solutions, and support services for customer accounts. This leadership role within the Work Dynamics Technology Group acts as the delivery excellence link between customers, JLL REMS Technologies, and JLL’s Work Dynamics business stakeholders, optimizing technology outcomes and growing JLL’s technology and Work Dynamics businesses.

Responsibilities

Manages overall service delivery and business success across a portfolio of customer accounts, growing the portfolio via the direct addition and expansion of accounts.
Accountable for overall technology delivery success by orchestrating delivery efforts across all technologies in play on assigned accounts, ensuring delivery performance is aligned with contractual scope of services and service level agreements.
Oversees performance of assigned direct and indirect technology resources to ensure teams and individuals are meeting/exceeding delivery expectations, identifying and addressing any performance issues as needed with other direct managers and matrix managers.
Partners with direct sales, Client Growth, and Account Directors/Exec leaders to help identify, monitor, and advance opportunities for organic account growth, net new growth, and renewals.
Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates.
Understands and navigates contracts (MSAs, PSAs, SOWs, subcontracts, etc.) to protect JLL’s business interests and mitigate risk in delivery engagements.
Accountable for the timely transition of opportunities from the sales/solution phases into delivery/kickoff phases including the mobilization of all tech delivery resources.
Oversees project(s) performance during implementation/transition phases in coordination with the assigned Project Managers and Program Managers.
Oversees team performance during operational and support phases in coordination with the assigned Operations Managers and Support Managers.
Accountable for ensuring JLL’s account management and delivery management governance processes, controls, and best practices are utilized on assigned customer accounts.
Accountable for financial targets (at the engagement- and account-level) including managing tech revenue, profitability, operational/staffing budgets, costs, accruals, forecasting, etc.
Serves as an escalation point for delivery-related issues and risks, leading issue resolution and root cause analysis (RCA) efforts.
Works with JLL Work Dynamics Account Directors/Exec leaders to ensure on-account technology solutions enable JLL core business services and meet associated KPIs and SLAs.
Provide inputs to account planning processes ensuring that tech roadmaps, product plans, execution plans, and other delivery commitments are delivered according to account strategy.
Understand the commercial and financial models associated to JLL’s direct technology business, productized services offerings, and WD tech-enablement, possessing the business and financial acumen to navigate and manage across multiple models.
Help balance, solution, and achieve “win-win” outcomes across varied internal and external stakeholder groups, even when individual incentives are not necessarily aligned.

Requirements

Accountable for the performance and results of a team, with work primarily achieved through others and a % of performance measured by results of the team.
Identifies and resolves technical, operational, and organizational problems and adapts plans and priorities to address resource and operational challenges.
Provides technical guidance to employees, colleagues and/or customers.
Provides functional leadership both through direct reports and indirect reports.
Requires in-depth understanding of different systems, theories, and practices across varied technology delivery engagements with basic knowledge of other disciplines (business, financials, pre-sales/sales, people management, etc.).
Applies a strong understanding of the industry and how own team, multiple teams, or practice area contributes to the achievement of objectives.
Guides, influences, and persuades others either internally in other areas or externally with customers or partners.
Requires a bachelor’s degree in addition to 5-years+ broad range of business and technical delivery experience.
Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies.
Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.
Cultural sensitivity as well as demonstrated diversity and inclusion training.

Skills

Technology delivery
Data solutions
Account management
Service delivery
Business success
Contract navigation
Risk mitigation
Project management
Operations management
Support management
Financial management
Issue resolution
Root cause analysis
Business acumen
Financial acumen
Interpersonal relationships
SDLC
Agile
ITSM
ITIL
PropTech
IWMS
Smart Buildings
IoT

Location

Sydney, NSW

Work Type

On-site

Experience Level

5-years+ broad range of business and technical delivery experience

Education Level

Bachelor's degree

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.