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About the Role

The Project Staging Technician role is critical in preparing, configuring, and testing mobile devices and related ICT systems to ensure readiness for deployment. You’ll work on staging smartphones, tablets, and associated connectivity equipment, ensuring they meet customer specifications and security requirements. Collaborating with project managers, engineers, and technical teams, you’ll help deliver seamless mobile solutions that keep our customers connected and productive.

Responsibilities

Configure and stage mobile devices (smartphones, tablets) and supporting ICT equipment.
Commission connectivity solutions including routers, switches, and wireless technology.
Manage tasks in service management tools to meet SLAs.
Troubleshoot and resolve incidents impacting mobile device performance.
Maintain accurate documentation and inventory for mobile assets.
Ensure compliance with security standards and stakeholder requirements.

Requirements

Strong technical expertise in mobile device configuration and staging.
Ability to deliver exceptional service and meet project deadlines.
Excellent communication and stakeholder engagement skills.
Team-oriented with a proactive approach to improving mobile processes.
Eligible for Baseline security clearance.
Candidates must be Australian Citizens and hold, or be eligible to obtain, a Baseline AGSVA security clearance.

Skills

Mobile device configuration
Staging
ICT systems
Smartphones
Tablets
Connectivity equipment
Routers
Switches
Wireless technology
Service management tools
Troubleshooting
Documentation
Inventory management
Security standards

Location

Kemps Creek NSW

Work Type

Fixed Term
On-site

Benefits

Work-life integration
Flexibility around where, and when you work
16 weeks paid parental leave for primary and secondary carers
Professional development program
Laptop/Device allowance renewed every 2 years
Purchased Annual Leave scheme
Discounted Telstra products and services
Continuous Service Recognition for those who are coming across from a Federal Government agency to Telstra

About the Company

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.
We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.