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About the Role
Provide high customer satisfaction after-sales service and support each Maison's business. Perform multitasking operational and general office duties with high flexibility as needed. Lead staff and work with managers to continuously strengthen the team and improve performance.
Responsibilities
- Data entry and document creation
- Confirm the condition of requested items (watches, jewelry) and input into the system, issue estimates and invoices
- Quality inspection and technical support
- Inspect completed repairs and input results, coordinate with technicians, and provide technical support
- Shipping and receiving
- Unpack and pack, confirm quantities, create shipping documents, communicate with shipping vendors
- Parts management
- Order and replenish parts, create and update kits, conduct inventory
- Respond to inquiries
- Handle inquiries regarding repair details and estimates (email, phone), coordinate with related departments
- Delivery time management
- Manage delivery times for repairs through status checks
- General office duties
- Handle phone calls and visitors, procure and manage supplies, consumables, and packing materials, and handle billing-related tasks
Requirements
- Ability to perform data entry quickly and accurately (SAP experience is a plus)
- Intermediate MS Office skills (Excel functions, PowerPoint)
- Native Japanese level required, business-level English is a plus
- Emphasize cooperation and smooth communication
- Show an open attitude towards different ideas and opinions, and respect others
- Implement solutions with a logical approach
- Proactively drive operations
- Perform and improve operations with awareness of established procedures and rules
- Respond flexibly to changes and strive for continuous improvement
- Create a bright, positive, and easy-to-work environment
Skills
- Data entry
- SAP
- MS Office
- Excel functions
- PowerPoint
- Japanese
- English
- Communication
- Cooperation
- Problem-solving
- Proactiveness
- Attention to detail
- Adaptability
- Continuous improvement
About the Company
- Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison proudly embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of them.
- We are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.