Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

A Manager, Services allocates resources, ensures team utilization, and oversees quality. They coach and mentor the team, lead recruitment and retention, and create development plans. They drive operational excellence through internal initiatives, training refinement, and process improvements. They manage escalations, cross-regional collaboration, and are accountable for targets like utilization, SLAs, CSAT/quality, and on-time timesheet submissions.

Responsibilities

Allocate resources across regions and ensure high-quality execution, keeping the team fully utilized against targets.
Ensure direct reports deliver Professional Services across the full customer journey and product enablement lifecycle.
Provide oversight and quality control for all services delivered by the team.
Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
Continuously refine training to drive product adoption and review end-to-end processes to implement ongoing improvements.

Requirements

Proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
End-to-end delivery of Professional Services with solid project management and quality control skills.
Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
5+ years of experience in people management.

Skills

People management
Resource planning
Utilization management
Project management
Quality control
Coaching
Mentoring
Performance management
Talent practices
Recruitment
Retention
Individual development plans
Continuous improvement
Escalation management
Cross-functional collaboration
KPI attainment

Location

New York City
Washington D.C.
Vancouver
London
Galway
Budapest
Munich
Bengaluru
Singapore
Sydney

Work Type

Hybrid

Experience Level

5+ years of experience in people management

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Creativity is ingrained in our culture. We are innovative collaborators by nature.
We care about our people.
We have teams all over the world.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer.
We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Visa sponsorship may be available for select positions based on business needs and specific role requirements.
Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.