Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Technical Onboarding Manager (TOM) at Enfuce is a critical partner for successful onboarding and configuration of card issuing and processing services. You will provide hands-on configuration expertise and problem-solving to ensure customer setups meet their unique business needs, focusing on technical delivery behind the scenes for a confident go-live.
Responsibilities
- Serve as the technical counterpart to the Project Manager, owning the delivery of configuration-related tasks across card programme setup.
- Translate customer requirements into concrete configuration actions and ensure the system is set up accordingly.
- Work closely with Project Managers and product/tech teams to ensure all configuration dependencies are understood, tracked, and delivered.
- Gain exposure to deployment and environment-level troubleshooting by shadowing or assisting engineering during configuration-related deployments.
- Prepare and validate customer setups ahead of production launch.
- Support troubleshooting across APIs, logs, and configuration layers.
- Act as the first point of technical contact for configuration, transaction, and system-level queries.
- Support customer queries related to their configuration, transactions, and system interactions.
- Escalate and manage technical issues as needed, liaising with engineering and support teams.
- Assist in customer meetings and workshops when deeper configuration or technical input is required.
- Participate in migration-related tasks when assigned.
- Participate in root cause analysis sessions for production incidents.
- Maintain accurate documentation of configurations, changes, and customer-specific logic.
- Share feedback with product teams based on onboarding experience.
Requirements
- Experience in a technical, product, or delivery-focused role within payments, fintech, or card issuing.
- Strong understanding of card scheme processes, issuer configuration logic, and real-world customer use cases.
- Familiarity with configuration tooling, file formats (ISO, CSV, XML), and APIs (experience with tools like Postman, SOAPUI, etc.).
- Comfortable reading logs (e.g., via Sumologic) and using SQL or other tools to investigate issues.
- Curiosity about or early exposure to DevOps concepts (e.g., deployment pipelines, environment management) is a big plus.
- Strong communication skills, able to translate technical detail into business-friendly explanations.
- A structured, solution-oriented mindset and willingness to take ownership of your work.
- Strong sense of teamwork, supporting Project Managers and peers in delivering a successful go-live.
Skills
- Configuration
- Card issuing
- Card processing
- Payments
- Fintech
- Card scheme processes
- Issuer configuration logic
- Configuration tooling
- File formats (ISO, CSV, XML)
- APIs
- Postman
- SOAPUI
- Log analysis (Sumologic)
- SQL
- DevOps concepts
- Communication
- Problem-solving
- Teamwork
Location
- Remote
Work Type
- Remote
- Hybrid
Experience Level
- Senior level
Benefits
- Competitive salaries
- Employee stock option program
- Flexible paid time off
- Up to 5 weeks of annual vacation days
- Paid family leave
- Hybrid or remote work options
- Team activity budget
- Company-wide event
About the Company
- Enfuce is a fast-paced fintech environment.
- We offer high autonomy & ownership.
- Join a team of industry experts and highly skilled professionals.
- We support your ambition with plenty of room for personal and professional growth.
- We have a supportive culture that encourages, motivates, and celebrates success together.