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About the Role
The Receptionist & Facilities Officer provides essential reception, facilities, procurement, and administrative support to ensure the efficient operation of the NSW Ombudsman’s Office. This role contributes to a safe, secure, and professional workplace and supports the effective day-to-day functioning of corporate services.
Responsibilities
- Provides reception, facilities, procurement, and administrative support.
- Ensures the efficient operation of the NSW Ombudsman’s Office.
- Contributes to the delivery of a safe, secure, and professional workplace environment.
- Supports the effective day-to-day functioning of corporate services.
Requirements
- Demonstrated high-level communication and interpersonal skills.
- Ability to communicate effectively and professionally with members of the public.
- Ability to manage challenging interactions.
- Ability to respond appropriately to people who may be distressed or uncommunicative.
- Ability to effectively manage competing priorities.
- Ability to maintain accurate records.
- Ability to coordinate multiple activities in a busy office environment with a high level of attention to detail.
- Ability to anticipate operational requirements.
- Ability to identify potential issues and take appropriate action.
- Good written and verbal communication skills.
- Ability to communicate well with diverse stakeholders.
- Ability to work independently and as part of a team.
- Must be physically working in the office at all times.
Skills
- High-level communication
- Interpersonal skills
- Managing challenging interactions
- Managing competing priorities
- Maintaining accurate records
- Coordinating multiple activities
- Attention to detail
- Anticipating operational requirements
- Identifying potential issues
- Written communication
- Verbal communication
- Proficient understanding in using Microsoft office applications such as Outlook
- Working independently
- Teamwork
Location
- Sydney CBD
Work Type
- Ongoing
- 35hpw in the office
- Full-time
- Part-time
Experience Level
- Clerk Grade ¾
Salary/Compensations
- Up to $108,374
- Salary ($87,199- $95,482)
- Employer's contribution to superannuation
- Annual leave loading
Benefits
- Competitive salary
- Future growth opportunities within NSW Ombudsman
- Flexibility
- Capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport
- Great team environment and culture
- Fitness passport
- Adjustments including alternative formats to the recruitment process for candidates including individuals with disability
About the Company
- Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair.
- We are the organisation that shines a light on serious wrong conduct in the delivery of government services.
- Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
- Our scope is broad, covering services for vulnerable families, local councils, correctional and youth justice centres, education, environment protection and public transport.
- We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services.
- We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
- We are committed to providing a range of career development opportunities.
- We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
Equal Opportunity
- The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve.
- We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability.
- We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
- The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network.
- We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.