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About the Role

The Program Manager leads CHEFS’ culinary training program, integrating durable skills, life skills, job readiness, and culinary curriculum into a cohesive, trauma-informed program for individuals who are actively experiencing homelessness or at risk of becoming unhoused. This is a client-facing role requiring in-person interaction and direct service delivery.

Responsibilities

• Integrate durable skills, life skills, job readiness, and culinary curriculum into a cohesive, trauma-informed program.
• Lead daily instruction in durable and life skills in the classroom.
• Manage 5–6 cohorts per program year, with daily classes running 9:00 AM–4:00 PM.
• Ensure services are delivered in compliance with funding objectives, expected outcomes, and high standards of practice.
• Plan and execute graduations and other participant-centered events.
• Oversee student intake and case management in partnership with the Associate Director / Executive Chef, Cook Trainer, Employment Specialist, and Data and Impact Analyst.
• Manage student attendance and progress tracking.
• Conduct student one-on-ones to support their professional goals and individualized education plans.
• Build and maintain employment partnerships, referral sources, and connections to City resources that benefit students.
• Recruit, coordinate, and schedule guest instructors and special-workshop leaders.
• Collaborate with other ECS departments to extend culinary training and job-readiness opportunities to clients across the organization.
• Ensure programmatic compliance with public and private funder requirements.
• Record data, progress, and outcomes required to secure and maintain program funding.
• Provide accurate information for required funder reporting in partnership with Workforce Development leadership and the Data and Impact Analyst.
• Coordinate and manage student stipends and student classroom purchases.
• Manage the program budget in coordination with the Director of Workforce Development and monitor controllable budget expenditures.
• Develop and maintain operational policies, procedures, program materials, orientations, and schedules.
• Coordinate closely with the Cook Trainers, Associate Director / Executive Chef, Employment Specialist, Data and Impact Analyst, and Director of Workforce Development.
• Cross-train staff to ensure redundancy of knowledge across instructional and employment functions.
• Participate in and convene team meetings to advance programmatic and organizational goals.
• Provide appropriate crisis intervention and emergency response involving participants, in partnership with program and Workforce Development leadership.
• Perform other relevant duties as assigned.
• Partner closely with the Director of Workforce Development and coordinate the Employment Specialist, the Associate Director of CHEFS and Social Enterprise, Cook Trainers, and other team members to support student success.
• Provide oversight of transitional employee(s) as assigned.

Requirements

• BA in Education, Social Work, Counseling Psychology, a related field, or the equivalent in relevant work experience.
• Minimum of 2 years of supervisory experience, with demonstrated ability to lead a dynamic, evolving employment and training team.
• Demonstrated experience in training and employment, preferably for people experiencing or at risk of homelessness.
• Comfort with the harm-reduction model and experience working with a multi-cultural, low-income population.
• Ability to adapt curriculum and lesson plans to the needs of adult learners with various barriers to learning.
• Ability to meet complex, measurable programmatic outcomes and report accurately to a variety of funders.
• Excellent written, oral, interpersonal, and organizational skills.
• Demonstrable computer skills.
• Knowledge of community resources.
• Ability to establish and model healthy boundaries.
• Commitment to confidentiality.
• Must secure and pass fingerprint image (Live Scan) screening, a background check, and annual TB screenings.
• Honor and abide by Episcopal Community Services’ organizational values and its policies and procedures.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Skills

• Culinary curriculum integration
• Durable skills instruction
• Life skills instruction
• Job readiness training
• Trauma-informed program delivery
• Classroom instruction
• Student intake and case management
• Student progress tracking
• One-on-one student support
• Employment partnership development
• Referral source management
• Guest instructor coordination
• Program compliance
• Data recording and reporting
• Budget management
• Policy and procedure development
• Team coordination
• Cross-training
• Crisis intervention
• Emergency response
• Supervisory experience
• Harm-reduction model
• Interpersonal skills
• Organizational skills
• Computer skills

Location

• 1068 Mission Street - San Francisco, CA 94104

Work Type

• Fully onsite
• Client-facing
• In-person interaction
• Direct service delivery

Experience Level

• Minimum of 2 years of supervisory experience
• Previous program management experience (preferred)

Education Level

• BA in Education, Social Work, Counseling Psychology, a related field, or the equivalent in relevant work experience
• Master’s-level degree (preferred)

Salary/Compensations

• $96,995.00 - $101,360.00 Salary
• External Candidates: $96,995 - $98,450
• Internal Candidates: $99,905 - $101,360 Based on Longevity

Benefits

• Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.
• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.