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About the Role

This position serves as the primary client contact for the Consilio Managed Services Team, ensuring superior client service. The role involves overseeing multiple projects, strategizing to meet client goals and deadlines, and acting as a liaison between internal teams to manage client requests.

Responsibilities

• Serve as the primary point of contact with clients, ensuring consistently superior client service standards.
• Oversee, coordinate, and track project progress and workflow from initiation to production for multiple projects.
• Act as an e-discovery consultant, planning and strategizing with clients on data processing and technology utilization.
• Manage client requests, including data receipt, processing, release to online review tools, and production management.
• Coordinate efforts across multiple operational and support teams, managing interdependencies, priorities, and resource allocation.
• Liaise between the company, clients, and third-party vendors to deliver solutions.
• Receive and respond to client requests, gathering necessary information and acting as a link between clients and internal teams.
• Anticipate client needs and proactively provide assistance to meet service and support expectations.
• Develop strong, long-term client relationships to drive repeat business and obtain references.
• Identify opportunities for add-on services for clients.

Requirements

• 1-2 years of experience in the legal field (e-discovery, litigation support, paralegal, attorney, or review project management).
• 1-2 years of experience with client services in a professional environment or account management in a technical environment.
• Excellent verbal and written communication skills.
• Professional demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong critical thinking skills.
• Ability to efficiently gather and process information for problem-solving and troubleshooting client requests.
• Strong technological skills related to Consilio e-discovery platforms.
• Ability to organize and prioritize tasks in a fast-paced, high-growth atmosphere without sacrificing client service quality.
• Ability to work successfully both in a team and as an individual contributor.

Skills

• e-discovery
• Litigation support
• Project management
• Client services
• Account management
• Communication skills
• Critical thinking
• Technological skills
• Consilio e-discovery platforms

Experience Level

• 1-2 years

Education Level

• Bachelor’s degree required
• JD a plus
• Platform-specific certifications a plus

About the Company

• Consilio’s True North Values: Client Experience, Collaboration, Innovation, Grit.
• Client Experience: Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
• Collaboration: Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
• Innovation: Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
• Grit: Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Equal Opportunity

• Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.