Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide application support for the Fixed Income applications Austraclear for ASX internal and external customers. The support of these environments is considered critical and operates on a 24 x 7 basis, requiring rapid response to technical issues. You will provide 2nd level technical advice, documentation, testing, and planning for ASX projects, including coordination of fault troubleshooting, release and change management, disaster recovery testing, and service management activities. This role includes 24x7 on-call support on a rostered basis and weekend/after-hour installations and upgrades.

Responsibilities

Primary responsibility for supporting Austraclear, with a view on supporting other systems like ASX Collateral, interfaces and protocols (SWIFT/FIX).
Incident Management (service restoration activities), Problem management (root cause analysis), Release and Change Management.
Opportunity to work across a wide range of interfacing systems within ASX.
Completion of routine tasks such as health checks, User Queries, BCP testing, Maintenance and service management activities – eg. backup and restores, patching, asset management/upgrades, problem, incident restoration.
Set up monitoring/alerting across environments using enterprise tools or scripting.
Maintenance of technical documentation required by the team for operational support.
Non-functional testing which involves development of test scripts, conducting non-functional testing of new software deliveries, new enhancements, and disaster recovery or configuration changes in preparation for release into production.
Assist in the planning and implementation of software releases or changes.
Ensure Change Control process are closely adhered to for all production and test environment changes, including appropriate risk assessments & mitigation actions, communications to the relevant business, technology, participants and vendor stakeholders.
Weekend work on site (in office) and off site (remote) may be requested to perform upgrades, testing, and any critical activity that cannot be performed during week days.

Requirements

5+ years of support experience with Degree or equivalent in IT, computing, science or maths.
Experience in business critical applications with Real Time processing, Digital/Web applications, Financial Data and Reporting.
Experience and understanding of Windows 2019 server
Knowledge of SQL
Knowledge of Microsoft OS, Microsoft IIS, .NET frameworks, and AWS
Experience on TCP/IP network based application support
Non-functional testing experience
BCP/ Disaster recovery planning
Proven performance under pressure and ability to apply analytical, problem solving and investigative skills
Willing to work on a rotational shift, be on-call and work occasional weekends
Understanding of business workflows (registries, participants, payments systems)
Exposure to enterprise management tools
Debt and Collateral knowledge or applied knowledge of financial industry systems
Understanding of Risk management
Knowledge of participant support requirements for ASX Trading Environments
Good Scripting skills (eg. SQL, Perl, Python, Bash)
Experience and understanding of IT Service Management (Incident, Problem and Change Management) and IT Service Management Tools (ServiceNow)
Knowledge of SWIFT
Experience with supporting critical systems
Automated Testing Tools
Knowledge of GoCD deployment tools
Good understanding of TCP/IP networks to diagnose connectivity issues.
Security infrastructure knowledge (Hardware Security Module, Public Key Infrastructure, Identity Access management)
Agile experience
Clear and analytical approach to problem solving
Innovation
Anticipates problems
Planning and organising work
Effective communication
Team Work
Self-starter
Ownership of issues to resolution
Participate in a team focussed on providing excellent Customer Service.
Adapt to changing system and environment requirements.
Candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Skills

Application Support
Fixed Income Applications
Austraclear
Technical Advice
Documentation
Testing
Project Planning
Fault Troubleshooting
Release Management
Change Management
Disaster Recovery Testing
Service Management
On-call Support
Incident Management
Problem Management
Root Cause Analysis
Health Checks
User Queries
BCP Testing
Maintenance
Backup and Restores
Patching
Asset Management
Upgrades
Monitoring and Alerting
Enterprise Tools
Scripting
Non-functional Testing
Software Releases
Change Control
Risk Assessments
Mitigation Actions
Communication
Real Time Processing
Digital/Web Applications
Financial Data and Reporting
Windows Server
SQL
Microsoft OS
Microsoft IIS
.NET Frameworks
AWS
TCP/IP Network
Disaster Recovery Planning
Analytical Skills
Problem Solving
Investigative Skills
Rotational Shift Work
Business Workflows
Enterprise Management Tools
Debt Knowledge
Collateral Knowledge
Financial Industry Systems
Risk Management
Participant Support
ASX Trading Environments
Perl
Python
Bash
IT Service Management
ServiceNow
SWIFT
Automated Testing Tools
GoCD Deployment Tools
Network Diagnostics
Security Infrastructure
Hardware Security Module
Public Key Infrastructure
Identity Access Management
Agile
Customer Service
Adaptability

Location

Australia

Work Type

24x7
On-call
Weekend Work
Hybrid Working

Experience Level

5+ years of support experience

Education Level

Degree or equivalent in IT, computing, science or maths

About the Company

ASX powers Australia's financial markets, enabling a stronger economic future by providing a fair and dynamic marketplace.
A leading global securities exchange known as a trusted market operator and an exciting data hub.
The ASX team comprises talented individuals from diverse disciplines, running critical market infrastructure.
Proudly fosters a workplace where diversity is celebrated and inclusion is integral to the culture.
Employee-led networks champion LGBTIQ+ inclusion, gender equality, accessibility, wellbeing, and cultural events.
An AWEI Bronze employer and member of the Champions of Change Coalition for gender equality.
Supports flexible working and offers hybrid working options.

Equal Opportunity

We encourage you to apply even if you don’t meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
We support flexible working and offer hybrid working options.
Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.