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About the Role

As an Application Support Analyst, you will ensure the reliability, stability, and performance of Australia's payments infrastructure. You will support mission-critical payment applications in a 24/7 environment, proactively monitor systems, resolve complex production issues, and collaborate with engineers, vendors, and business stakeholders to maintain secure and efficient payment services. You will also contribute to continuous improvement initiatives to enhance operational resilience and customer outcomes.

Responsibilities

Deliver high-quality application support across critical payment platforms, ensuring strong service availability and operational performance.
Participate in a 24/7 on-call support roster, providing timely operational support for incident resolution, service restoration, and the successful execution of scheduled change and release activities.
Monitor production environments, identify issues early, and lead the investigation and resolution of complex incidents.
Partner with internal technology teams, vendors, and external stakeholders to restore services quickly and minimize customer impact.
Support change, release, and deployment activities through robust planning, testing, and risk assessment.
Improve system observability by leveraging enterprise monitoring and diagnostic tools to drive proactive support.
Contribute to project delivery through configuration, non-functional testing, implementation, and operational readiness activities.
Develop and maintain high-quality operational documentation, support procedures, and knowledge assets.
Drive continuous improvement by identifying opportunities to automate processes, streamline workflows, and enhance service reliability.

Requirements

Demonstrated experience supporting enterprise applications within a 24/7, high-availability production environment.
Experience supporting payments, banking, or financial services platforms.
Strong troubleshooting and incident management skills.
Ability to quickly diagnose and resolve complex technical issues.
Experience with Incident, Problem, and Change Management processes (ServiceNow or similar).
Hands-on experience supporting cloud-based and enterprise technologies, including AWS, APIs, Java applications, Oracle SQL, Unix/Linux, or Windows environments.
Experience using enterprise monitoring and observability tools such as Dynatrace, Splunk, or similar platforms.
Exposure to application deployment, release management, non-functional testing, and operational readiness activities.
Strong stakeholder management and communication skills.
Ability to collaborate effectively across technical teams, vendors, and business stakeholders.
A proactive, continuous improvement mindset with experience identifying opportunities to improve service reliability, automation, and operational efficiency.

Skills

AWS
APIs
Java applications
Oracle SQL
Unix/Linux
Windows environments
Dynatrace
Splunk
Incident Management
Problem Management
Change Management
ServiceNow

Location

Australia

Work Type

24/7
On-call

Experience Level

Application Support professional

About the Company

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy.
At AP+, we believe in the power of passion, pride, and purpose.
Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

Equal Opportunity

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help.
We also encourage you to let us know your pronouns at any point during the recruitment process.