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About the Role
Deliver industry-leading concierge services to residents of high-end Sydney-based apartment complexes, acting as the face of the building and providing a professional welcome and exceptional service experiences.
Responsibilities
- Provide residents and guests with 5-star service, ensuring exceptional front desk services.
- Assist the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, and keys auditing.
- Monitor movements of visitors, service providers, and goods throughout the building and its surrounds.
- Maintain databases, receive and answer emails, telephone, and security intercom inquiries.
- Secure resident keys, security devices, parcels, and dry cleaning.
- Conduct internal and external patrols.
- Complete Incident Reports and respond to emergencies.
- Ensure entry and lift areas are tidy and presentable.
Requirements
- Availability to work overnight.
- Ability to build rapport with residents and cooperative relationships with the team.
- Front of house or customer service experience.
- Proven quality written and verbal communication skills.
- Computer literacy (Microsoft Word, Excel, e-mail, and BuildingLink).
- Capability to work within a team environment and follow Site Procedures and Company Policies.
- Professional presentation.
- Punctuality and proactivity.
- Must be a Permanent Resident or Australian Citizen.
- Must provide a valid Police Check.
Skills
- Customer service
- Written communication
- Verbal communication
- Computer literacy
- Microsoft Word
- Microsoft Excel
- BuildingLink
Location
- Sydney
Work Type
- Full-time
- Overnight shift
Salary/Compensations
- AUD 32.50 per hour
Benefits
- Opportunity to work on prestigious residential sites
- Loyalty Award Program
- Exceptional Performance Award recognition
- Support from Training Coordinator and Head Office
- Uniform provided
- Training provided prior to first shift
About the Company
- EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets.
- Core in-house services include Building Management and Concierge Services.
- Manages a large portfolio of high-profile clients based in Sydney.
- Values its people as its greatest asset, with staff supported by dedicated professionals.
- Maintains a proud work culture with many internal promotions.