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About the Role

The Director of Business Operations will strengthen company-wide operating discipline, translating strategic priorities into executable plans with measurable outcomes. This role acts as a central link between executive leadership, functional teams, and major company initiatives, establishing the business operating framework, removing execution barriers, and improving cross-functional coordination.

Responsibilities

Establish and maintain a company-wide framework for governing strategic and business-critical initiatives.
Translate executive priorities into clear delivery plans, milestones, ownership, dependencies, success measures, and governance requirements.
Monitor delivery progress, risks, resourcing constraints, and interdependencies, ensuring corrective actions are assigned and followed through.
Maintain visibility over the overall portfolio of major initiatives and provide recommendations on sequencing and prioritization.
Lead and facilitate cross-functional coordination across all business functions.
Clarify ownership, responsibilities, decision rights, and hand-offs where accountabilities are fragmented or unclear.
Identify execution barriers and ensure material issues are resolved or escalated with structured options and recommendations.
Build alignment between functional priorities and company-wide business objectives.
Identify recurring operational bottlenecks, duplicated activities, inefficient workflows, unclear responsibilities, and control gaps.
Drive the design, implementation, and continuous improvement of SOPs, operating processes, governance structures, and accountability mechanisms.
Partner with stakeholders to simplify processes, reduce friction, and improve scalability, control effectiveness, and service delivery.
Ensure process changes are documented, communicated, implemented, and reviewed for effectiveness.
Develop and oversee the company’s operating cadence, including reviews and planning.
Prepare structured agendas, decision materials, and executive reporting for meetings.
Ensure actions from executive and operational reviews have clear owners, deadlines, and closure criteria.
Continuously improve the quality, consistency, and usefulness of business review forums.
Maintain company-wide project registers, issue logs, risk registers, dependency logs, decision logs, and action trackers.
Ensure material initiatives and issues have clear ownership, target dates, escalation paths, and measurable outcomes.
Provide transparent reporting on overdue actions, unresolved risks, and decisions requiring executive intervention.
Partner with Legal, Compliance, Risk, Finance, and other control functions to ensure operational governance supports applicable obligations and internal controls.
Promote consistent business metrics, definitions, and reporting standards across functions.
Lead the development and continuous improvement of executive dashboards and management reporting frameworks.
Validate that management information is accurate, timely, relevant, and supported by clear ownership and source data.
Provide concise analysis of performance trends, delivery risks, operational constraints, and emerging business issues.
Conduct post-implementation reviews of major initiatives and operational changes.
Assess whether intended improvements in efficiency, customer experience, control effectiveness, cost, revenue, or business performance have been achieved.
Identify lessons learned, residual risks, and further improvement opportunities.
Ensure agreed remediation and optimization actions are tracked through to completion.
Structure complex cross-functional issues into clear decision points, options, trade-offs, and recommendations.
Facilitate resolution of resource constraints, priority conflicts, governance issues, and unclear ownership.
Escalate material matters to the CEO where executive direction or resource allocation is required.
Follow through on executive decisions and ensure outcomes are communicated, implemented, and tracked.

Requirements

Approximately 8–12 years of relevant experience in business operations, strategy execution, management consulting, enterprise PMO, transformation, or a comparable discipline.
Demonstrated experience leading complex company-wide or cross-functional initiatives involving senior stakeholders.
Experience working directly with CEOs, executive committees, or equivalent senior leadership groups.
Proven ability to establish operating rhythms, governance frameworks, executive reporting, and management dashboards.
Strong commercial judgement, analytical capability, and ability to translate complex issues into practical recommendations.
Experience in financial services, FinTech, payments, trading, or another regulated industry is preferred.
Relevant tertiary qualifications in business, finance, commerce, operations, strategy, or a related field.

Skills

Enterprise-level thinking
Strong attention to execution detail
High degree of ownership, judgement, discretion, and follow-through
Ability to influence senior stakeholders without relying solely on formal reporting authority
Excellent written and verbal executive communication skills
Strong facilitation, negotiation, prioritization, and conflict-resolution capability
Data-driven decision support and performance analysis
Ability to operate effectively in a fast-moving, ambiguous, and multi-jurisdictional environment
Practical understanding of governance, risk, compliance, and internal control considerations

Location

Global

Work Type

Full-time

Experience Level

8-12 years

Education Level

Tertiary qualifications in business, finance, commerce, operations, strategy, or a related field

Salary/Compensations

Competitive salary and performance-based bonuses

Benefits

Opportunities for career growth and development within a global company.
Collaborative and inclusive work environment with exposure to cross-region operations.
Health and wellness benefits.
Flexible working arrangements.

About the Company

TMGM is a leading online trading and investment services provider, serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.
With a global presence and offices on three continents, TMGM is a trusted CFD trading provider committed to regulatory compliance, technological innovation, and customer service.
The company's vision is to empower clients with the best trading conditions using industry-leading platforms and a commitment to research and development.