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About the Role

The Director of Business Operations will strengthen company-wide operating discipline, translating strategic priorities into executable plans with measurable outcomes. This role acts as a central link between executive leadership, functional teams, and major company initiatives, establishing the business operating framework, removing execution barriers, and improving cross-functional coordination.

Responsibilities

• Establish and maintain a company-wide framework for governing strategic and business-critical initiatives.
• Translate executive priorities into clear delivery plans, milestones, ownership, dependencies, success measures, and governance requirements.
• Monitor delivery progress, risks, resourcing constraints, and interdependencies, ensuring corrective actions are assigned and followed through.
• Maintain visibility over the overall portfolio of major initiatives and provide recommendations on sequencing and prioritization.
• Lead and facilitate cross-functional coordination across all business functions.
• Clarify ownership, responsibilities, decision rights, and hand-offs where accountabilities are fragmented or unclear.
• Identify execution barriers and ensure material issues are resolved or escalated with structured options and recommendations.
• Build alignment between functional priorities and company-wide business objectives.
• Identify recurring operational bottlenecks, duplicated activities, inefficient workflows, unclear responsibilities, and control gaps.
• Drive the design, implementation, and continuous improvement of SOPs, operating processes, governance structures, and accountability mechanisms.
• Partner with stakeholders to simplify processes, reduce friction, and improve scalability, control effectiveness, and service delivery.
• Ensure process changes are documented, communicated, implemented, and reviewed for effectiveness.
• Develop and oversee the company’s operating cadence, including reviews and planning.
• Prepare structured agendas, decision materials, and executive reporting for meetings.
• Ensure actions from executive and operational reviews have clear owners, deadlines, and closure criteria.
• Continuously improve the quality, consistency, and usefulness of business review forums.
• Maintain company-wide project registers, issue logs, risk registers, dependency logs, decision logs, and action trackers.
• Ensure material initiatives and issues have clear ownership, target dates, escalation paths, and measurable outcomes.
• Provide transparent reporting on overdue actions, unresolved risks, and decisions requiring executive intervention.
• Partner with Legal, Compliance, Risk, Finance, and other control functions to ensure operational governance supports applicable obligations and internal controls.
• Promote consistent business metrics, definitions, and reporting standards across functions.
• Lead the development and continuous improvement of executive dashboards and management reporting frameworks.
• Validate that management information is accurate, timely, relevant, and supported by clear ownership and source data.
• Provide concise analysis of performance trends, delivery risks, operational constraints, and emerging business issues.
• Conduct post-implementation reviews of major initiatives and operational changes.
• Assess whether intended improvements in efficiency, customer experience, control effectiveness, cost, revenue, or business performance have been achieved.
• Identify lessons learned, residual risks, and further improvement opportunities.
• Ensure agreed remediation and optimization actions are tracked through to completion.
• Structure complex cross-functional issues into clear decision points, options, trade-offs, and recommendations.
• Facilitate resolution of resource constraints, priority conflicts, governance issues, and unclear ownership.
• Escalate material matters to the CEO where executive direction or resource allocation is required.
• Follow through on executive decisions and ensure outcomes are communicated, implemented, and tracked.

Requirements

• Approximately 8–12 years of relevant experience in business operations, strategy execution, management consulting, enterprise PMO, transformation, or a comparable discipline.
• Demonstrated experience leading complex company-wide or cross-functional initiatives involving senior stakeholders.
• Experience working directly with CEOs, executive committees, or equivalent senior leadership groups.
• Proven ability to establish operating rhythms, governance frameworks, executive reporting, and management dashboards.
• Strong commercial judgement, analytical capability, and ability to translate complex issues into practical recommendations.
• Experience in financial services, FinTech, payments, trading, or another regulated industry is preferred.
• Relevant tertiary qualifications in business, finance, commerce, operations, strategy, or a related field.

Skills

• Enterprise-level thinking
• Strong attention to execution detail
• High degree of ownership, judgement, discretion, and follow-through
• Ability to influence senior stakeholders without relying solely on formal reporting authority
• Excellent written and verbal executive communication skills
• Strong facilitation, negotiation, prioritization, and conflict-resolution capability
• Data-driven decision support and performance analysis
• Ability to operate effectively in a fast-moving, ambiguous, and multi-jurisdictional environment
• Practical understanding of governance, risk, compliance, and internal control considerations

Location

• Global

Work Type

• Full-time

Experience Level

• 8-12 years

Education Level

• Tertiary qualifications in business, finance, commerce, operations, strategy, or a related field

Salary/Compensations

• Competitive salary and performance-based bonuses

Benefits

• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.

About the Company

• TMGM is a leading online trading and investment services provider, serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.
• With a global presence and offices on three continents, TMGM is a trusted CFD trading provider committed to regulatory compliance, technological innovation, and customer service.
• The company's vision is to empower clients with the best trading conditions using industry-leading platforms and a commitment to research and development.