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About the Role

This hybrid role combines property service delivery and client system support, focusing on seamless order fulfilment, exceptional client service, and efficient issue resolution through proactive communication, problem-solving, and cross-functional collaboration. You will support clients and internal teams through the complete property search and system support journey, ensuring service excellence, compliance, and client satisfaction.

Responsibilities

Deliver responsive client support via phone and email, assisting users with InfoTrack’s SaaS platform and resolving queries efficiently.
Manage property certificate orders and related applications, ensuring accuracy, timely completion, and achievement of KPIs.
Liaise with clients, councils, authorities, retailers, and integration partners to ensure smooth service delivery and regular updates.
Handle inbound and outbound support requests, prioritising urgent matters and maintaining accurate records in line with compliance processes.
Troubleshoot client issues, document findings, and collaborate with Escalations, Development, Product, IT, and Sales teams for resolution.
Drive continuous improvement by maintaining knowledge bases, identifying recurring pain points, and enhancing client experience and operational efficiency.

Requirements

Call Centre experience (ability to manage 30-40 calls a day)
Proven ability in customer support, order processing, or helpdesk environments.
Exceptional communication and problem-solving skills.
Ability to manage high volumes of work accurately and efficiently.
Proficiency in Microsoft Office Suite and general computer literacy.
Experience in legal, conveyancing, or property search industries preferred.

Skills

Communication skills
Problem-solving skills
Customer support
Order processing
Helpdesk
Microsoft Office Suite
General computer literacy

Location

Work Type

Hybrid

Benefits

Professional development plans
Technical training
Leadership programs
Clear career progression opportunities
Reward & Recognition programs
Employee share scheme
Snack cupboard
Weekly catered lunches
Free breakfast
Social events
Table Tennis competition
Fully covered gym memberships
Monthly in-house massages
Progressive leave policies
Employee Assistance Program

About the Company

InfoTrack is a company that puts people first, where contributions are valued, and potential is supported.

Equal Opportunity

InfoTrack is a diverse workforce and an equal opportunity employer.
Encourages applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.