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About the Role

Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency response drills, safety inspections, investigations, and key control audits. Monitor security systems, authorize access to secured areas, and assist guests and employees during emergencies. Respond to accidents, administer first aid/CPR, and complete reports while maintaining confidentiality. Defuse disturbances, resolve safety hazards, handle interruptions and complaints, and escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws and use proper code responses. Assist management in training, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.

Responsibilities

Patrol all areas of the property
Secure rooms
Assist guests with room access
Conduct emergency response drills
Conduct daily physical hazard/safety inspections
Conduct investigations
Conduct interviews
Conduct key control audit
Monitor Closed Circuit Televisions
Monitor alarm systems
Authorize access to secured areas
Monitor access to secured areas
Document access to secured areas
Assist guests/employees during emergency situations
Respond to accidents
Contact EMS as required
Administer first aid/CPR as required
Gather information
Complete reports
Maintain confidentiality of reports/documents
Release information to authorized individuals
Defuse disturbances in accordance with company policies and procedures
Resolve safety hazard situations
Handle all interruptions and complaints
Escort unwelcome persons from the property
Ensure compliance with alcoholic beverage control laws
Call for assistance using proper code responses
Provide proper paperwork to employees
Assist management in training, motivating and coaching employees
Serve as a role model
Serve as first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees
Perform other reasonable job duties as requested by Supervisors

Requirements

High school diploma or G.E.D. equivalent
4-5 years of related work experience
4-5 year of supervisory experience
Some states may have additional licensing/registration requirements

Skills

First aid
CPR
Computer use
Point of sale systems use
Fine motor skills
Hand-eye coordination

Experience Level

4-5 years of related work experience
4-5 year of supervisory experience

Education Level

High school diploma or G.E.D. equivalent

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.