Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We’re looking for a skilled Senior Service Designer to join the Strategic Partnership team within ID Support NSW to deliver innovative, customer-focused digital user experiences that align with NSW Government objectives and goals. This role combines user research, interactive design and digital architecture to create innovative experiences that support high value products and services. You’ll play a key part in shaping intuitive, impactful solutions for diverse audiences.

Responsibilities

Drive the design process from concept to visualization, ensuring solutions are user-centred, structured, and visually engaging.
Understand end-to-end customer journeys and touchpoints to ensure a human-centred approach.
Apply research-driven methods to understand user behaviour and validate designs, ensuring experiences are intuitive and effective.
Foster strong collaboration and clear communication, aligning diverse stakeholders to deliver seamless service outcomes.
Champion service optimization by integrating user needs with business objectives, driving continuous improvement and capability growth.

Requirements

Tertiary qualifications or equivalent professional experience in CX/UI/HCI, or digital product design.
Experience with prototyping tools (eg Figma) or coded prototypes, with technical literacy (awareness of digital/web systems and constraints).
Proficiency in design thinking and creating visually compelling models.
Experience conducting qualitative and quantitative research and the ability to analyse user behaviour and validate design concepts through iterative methods.
Skilled in managing stakeholder expectations and needs and building consensus given potential conflicts and competing priorities.
An Australian Citizen, including the ability to obtain and maintain a baseline or higher National Security Clearance and undergo a Police Check.

Skills

User research
Interactive design
Digital architecture
Prototyping tools (eg Figma)
Coded prototypes
Technical literacy
Design thinking
Qualitative research
Quantitative research
Stakeholder management

Location

Sydney CBD
Hybrid

Work Type

Ongoing
Full time
Hybrid working conditions
50% office presence required

Experience Level

Senior

Education Level

Tertiary qualifications or equivalent professional experience in CX/UI/HCI, or digital product design.

Salary/Compensations

DCS Clerk Grade 9/10. Package includes base salary ($133,348 - $146,945) plus superannuation and annual leave loading.

Benefits

Flexible working arrangements
Ongoing learning and development opportunities
Flex time accrual for extra hours worked
Employee assistance programs
Fitness Passport
Wellbeing initiatives
Staff led Employee Resource Groups (ERGs)
Four weeks annual leave
Paid sick leave
Carer’s leave
Long service leave

About the Company

ID Support NSW provides the public with remediation support to help individuals secure their identity following a compromise. ID Support NSW delivers public-facing education and awareness programs that foster privacy and identity resilience across NSW and leads the NSW Government response to data breaches.
Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.
Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service.
ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform.

Equal Opportunity

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability.