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About the Role

Quest Software is seeking a Renewal Representative to join their Support Renewals team in Tokyo. This role is crucial in building the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. You will be part of a collaborative team that values honest communication, creativity, and diverse perspectives, contributing to a winning culture built on integrity and innovation.

Responsibilities

Maintain and grow revenue with existing customers, including managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers.
Develop relationships with peers in field sales, technical support, or with product managers to ensure customer needs are met.
Create strong working relationships with the Quest Software sales team and other internal teams to ensure complete customer satisfaction.
Achieve quarterly assigned sales quotas.
Maintain accurate forecasts and activities for the assigned region in the CRM (Salesforce).
Effectively defend against competitive pressures and uncover additional opportunities.
Take an account management approach to identify co-termination and reinstatement opportunities.
Interface with Quest Software Renewals Management, Technical Support, and Business Unit teams to help ensure customer success and timely feedback.
Build knowledge on specific technology solution areas, such as security, database, or systems management products.
Stay up to date on new technology and support offerings to increase sales to customers.
Work independently, managing the full sales cycle to close.
Leverage cross-functional resources to achieve results and meet customer needs.
Partner with other members of the Renewal team and with field sales to support the selling process.

Requirements

Fluent in Japanese and English, both verbal and written.
2+ years of inside sales, renewal, or account management experience, including any sales support environment.
Strong organization skills with an emphasis on territory management.
Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel).
Experience working in a fast-paced environment; must be a motivated self-starter with the ability to handle a high volume of e-mail communications and outbound calls.
SaaS sales and customer success experience is a plus.
A tertiary degree is an advantage.

Skills

Computer technology
Technology sales
Inside sales
Renewal sales
Account management
Sales support
Territory management
PC skills
Internet literacy
Microsoft Office (Outlook, Excel)
Communication (verbal and written)
Organization
Self-starter
SaaS sales
Customer success

Location

Tokyo

Work Type

Full-time

Experience Level

2+ years of experience

Education Level

Tertiary degree is an advantage

Benefits

Competitive pay
Annual bonuses
Top-performer recognition
Comprehensive health benefits
Family benefits
Retirement benefits
Flexible work options
Generous PTO
Wellness programs
Professional growth through learning platforms
Mentorship
Leadership programs

About the Company

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization.
More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges.
Quest provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more.
Quest has a winning culture built on a platform of integrity and a spirit of innovation.

Equal Opportunity

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Quest will not tolerate discrimination or harassment based on any of these characteristics.
Quest encourages applicants of all ages.