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About the Role

As a Department Supervisor, you will support the store management team by leading your department in providing exceptional customer service. You will maintain merchandising and visual standards, drive sales results, and coach your team to deliver great in-store experiences.

Responsibilities

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a ‘service over task’ environment
• Actively gain, maintain and share product & brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

Requirements

• 2-3 years of experience within retail or like industry
• Passionate about delivering an amazing service experience for our customers
• Positive attitude, with capacity to create a motivating environment for your team
• Excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
• Consent to a VEVO Check to verify working rights where required

Work Type

• Rostered across Tuesday to Saturday with varying shift times

Experience Level

• 2-3 years of experience

Benefits

• Training and development opportunities
• Opportunity to progress across all areas of the business
• Attractive staff discount (can be used for friends and family)
• Access to Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

About the Company

• Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
• Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
• With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
• JD Sports launched in Australia and New Zealand in 2017 and has since grown to over 70+ stores.
• We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
• Our mission is to offer unparalleled service and style to all our consumers.
• Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm.

Equal Opportunity

• JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.