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About the Role
Partner with automotive dealers to help them maximize the value from their carsales subscription. Manage a portfolio of 300 dealer customers, acting as a trusted advisor to build strong relationships, provide strategic guidance, and use data-driven insights to improve product adoption, customer satisfaction, and long-term success. Collaborate with Sales, Advertising, and Onboarding teams to deliver exceptional customer experiences and identify growth opportunities.
Responsibilities
- Manage a portfolio of 300 automotive dealer customers, building trusted relationships through a digital-first engagement model.
- Serve as the primary point of contact for customers, providing proactive support, strategic advice, and tailored solutions to achieve their business goals.
- Utilize customer insights, platform data, and performance reporting to identify opportunities for improving product adoption, engagement, and retention.
- Champion product best practices by educating customers on new features, capabilities, and maximizing subscription value.
- Identify opportunities to grow customer value through subscription optimization and additional products/services.
- Collaborate with Advertising Specialists, Account Executives, and Onboarding teams to ensure a seamless customer experience throughout the lifecycle.
- Manage the portfolio proactively and with organization, consistently delivering outstanding customer outcomes.
Requirements
- Experience in Customer Success, Account Management, or Client Services within a SaaS, technology, or digital business.
- A passion for building strong customer relationships and helping customers achieve their business goals.
- Confidence using data and insights to identify opportunities and communicate value.
- Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- A proactive, commercially minded approach focused on customer retention, growth, and continuous improvement.
- Must have full-time Australian working rights.
- Successful candidates will need to complete a National Police Record check.
Skills
- Customer Success
- Account Management
- Client Services
- SaaS
- Technology
- Digital Business
- Relationship Building
- Data Analysis
- Stakeholder Management
- Communication
- Remote Engagement
- Organization
- Prioritization
- Commercial Acumen
Location
- Australia
Work Type
- Hybrid
- Full-time
- Fixed-term contract
- Flexible working arrangements
- Part-time options available
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®
- Family Friendly Workplace
- WORK180 endorsed employer
- Highly engaged, collaborative team
- 24 weeks paid parental leave for primary caregivers
- Four weeks paid parental leave for secondary caregivers
- Six weeks paid gender-affirming care leave
- Regular hackathons
- Continuous learning opportunities
- Wellbeing initiatives
- Flexible working arrangements
About the Company
- carsales is evolving with the new economy to help people choose how they move today and tomorrow.
- The company's vision is to be the global leader in online vehicle marketplaces, transforming how people buy and sell across the world.
- They discover new ideas, bring them to life, and are not afraid to take bold steps to achieve their goals.
- The sales teams partner with dealerships, agencies, automotive manufacturers, corporates, and finance and insurance companies.
- They are passionate about remaining a market leader by providing best-in-class services and tailored solutions.
Equal Opportunity
- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences.
- Committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- Provides support for individuals with disabilities or those requiring adjustments to participate fully in the recruitment process.
- Proud Circle Back Initiative employer, committing to responding to every applicant.