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About the Role

The Learning Programs Coordinator will join the education team to provide hands-on coordination and participant support for certificate programs and workshops. This role serves as a primary point of contact for registrants, ensuring a positive experience from registration through program completion.

Responsibilities

• Serve as a responsive point of contact for program registrants via email and phone.
• Coordinate and distribute program communications, including welcome messages, learning materials, and reminders.
• Monitor registrations, track attendance, and manage cancellations and transfers.
• Collaborate with speakers to gather and distribute learning materials.
• Prepare and distribute certificates upon program completion.
• Provide logistical and technical support during virtual, hybrid, and in-person programs.
• Distribute post-program surveys and compile participant feedback.
• Maintain accurate program and registrant records within internal systems.
• Collaborate with the Education team to support program delivery and identify administrative improvements.

Requirements

• College diploma or equivalent combination of education and experience.
• 1-2 years of experience in administration, customer service, program coordination, or event support.
• Experience responding to member or client enquiries via email and phone.
• Experience with data entry and maintaining accurate records in a CRM or database.
• Experience with administrative coordination tasks such as scheduling and document distribution.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work occasionally outside regular business hours or at conference facilities.

Skills

• Customer service
• Administrative coordination
• Data entry
• CRM systems
• Virtual meeting platforms (Zoom, MS Teams, ON24)
• Interpersonal communication
• Attention to detail
• Time management

Location

• Toronto, Ontario
• Hybrid (In-Office 2-Days Per Week)

Work Type

• Full-Time

Experience Level

• 1 - 2 years

Education Level

• College diploma or equivalent

Salary/Compensations

• $58,000 - $60,000

Benefits

• Inclusive culture
• Flexible work environment
• Professional growth opportunities

About the Company

• The HRPA supports HR professionals in Ontario and enables organizations to unlock human potential.
• Serves a community of over 25,000 members and students.
• Committed to Inclusion, Diversity, Equity, and Accessibility (IDEA).

Equal Opportunity

• We are an Equal Opportunity Employer.
• Encourages applications from people with disabilities, Indigenous, Black and racialized individuals, and diverse ethnic and cultural backgrounds.
• Provides accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.