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About the Role
The Learning Programs Coordinator will join the education team to provide hands-on coordination and participant support for certificate programs and workshops. This role serves as a primary point of contact for registrants, ensuring a positive experience from registration through program completion.
Responsibilities
- Serve as a responsive point of contact for program registrants via email and phone.
- Coordinate and distribute program communications, including welcome messages, learning materials, and reminders.
- Monitor registrations, track attendance, and manage cancellations and transfers.
- Collaborate with speakers to gather and distribute learning materials.
- Prepare and distribute certificates upon program completion.
- Provide logistical and technical support during virtual, hybrid, and in-person programs.
- Distribute post-program surveys and compile participant feedback.
- Maintain accurate program and registrant records within internal systems.
- Collaborate with the Education team to support program delivery and identify administrative improvements.
Requirements
- College diploma or equivalent combination of education and experience.
- 1-2 years of experience in administration, customer service, program coordination, or event support.
- Experience responding to member or client enquiries via email and phone.
- Experience with data entry and maintaining accurate records in a CRM or database.
- Experience with administrative coordination tasks such as scheduling and document distribution.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to work occasionally outside regular business hours or at conference facilities.
Skills
- Customer service
- Administrative coordination
- Data entry
- CRM systems
- Virtual meeting platforms (Zoom, MS Teams, ON24)
- Interpersonal communication
- Attention to detail
- Time management
Location
- Toronto, Ontario
- Hybrid (In-Office 2-Days Per Week)
Work Type
- Full-Time
Experience Level
- 1 - 2 years
Education Level
- College diploma or equivalent
Salary/Compensations
- $58,000 - $60,000
Benefits
- Inclusive culture
- Flexible work environment
- Professional growth opportunities
About the Company
- The HRPA supports HR professionals in Ontario and enables organizations to unlock human potential.
- Serves a community of over 25,000 members and students.
- Committed to Inclusion, Diversity, Equity, and Accessibility (IDEA).
Equal Opportunity
- We are an Equal Opportunity Employer.
- Encourages applications from people with disabilities, Indigenous, Black and racialized individuals, and diverse ethnic and cultural backgrounds.
- Provides accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.