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About the Role

This role involves supervising staff, budget, and resources for a provincial telephone and e-chat counselling service. The goal is to meet the needs of a diverse population, fulfill Ministry of Health obligations, and reduce the incidence of sexually transmitted infections (including HIV/AIDS) and unplanned pregnancies while promoting healthy sexuality.

Responsibilities

• Supervises staff, budget, and resources for a provincial telephone and e-chat counselling service.
• Ensures contractual obligations with the Ministry of Health are met.
• Implements detailed plans and recommends policies regarding program specific requirements.
• Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality, and organizational performance.
• Monitors and evaluates staff performance and ensures the quality of counselling provided.
• Approves salary increments, hears grievances, and recommends disciplinary action when necessary.
• Administers assigned budget, ensuring expenditures are controlled within approved limitations.
• Ensures staff availability to cover the information line during specified hours.
• Ensures staff hiring reflects the populations served by targeting languages, skills, and sexual health knowledge.
• Provides business cases, scenarios, and documentation to the Ministry of Health for program funding.
• Anticipates and responds to the needs of callers, staff, other departments, community groups, the media, and the Ministry of Health.
• Compiles and analyzes data for and prepares written reports for the Board of Health and Ministry of Health.
• Reviews and approves communication materials to the community.
• Develops and updates policies and procedures compliant with Ministry of Health guidelines and relevant legislation.
• Develops program plans based on legislated activities, emerging issues, disease trends, or community needs.
• Establishes program indicators to measure the success of program activities.
• Collaborates with colleagues across TPH programs.
• Collaborates with external agencies such as the Ministry of Health.
• Provides supervisory cover of the Sexually Transmitted Infections program, as needed.

Requirements

• Bachelor's degree in Health or Social Sciences required; advanced training or a Master's degree in Counselling, Education, Nursing, or a related discipline is strongly preferred.
• Equivalent combinations of education and experience will be considered.
• Experience supervising, leading, and developing staff teams in a non-union and unionized environment.
• Experience providing sexual health and harm reduction counselling, education, and support to diverse populations.
• Experience developing, implementing, and maintaining program standards, policies, and procedures.
• Ability to ensure compliance, consistency, and continuous improvement across program operations.
• Experience overseeing program data and leveraging strong technical skills to ensure data integrity, compliance, trend analysis, and accurate reporting.
• Experience using Microsoft Excel to support data analysis and administrative functions.
• Knowledge of working with relevant legislation, standards and guidelines, collective agreements, occupational health and safety act.
• Ability to develop and implement program standards, policies and procedures.
• Excellent oral and written communication skills.

Skills

• Counselling
• Education
• Nursing
• Staff Supervision
• Team Leadership
• Program Development
• Policy Development
• Data Analysis
• Microsoft Excel
• Communication Skills

Location

• Metro Hall, 55 John St., Toronto, ON M5V 0C4

Work Type

• Full-time
• Temporary

Experience Level

• Supervisory experience

Education Level

• Bachelor's degree in Health or Social Sciences
• Master's degree in Counselling, Education, Nursing, or a related discipline preferred

Salary/Compensations

• $89,337.00 - $132,880.00

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.