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About the Role

Join Global Blue as a Systems Analyst to deliver cutting-edge Tax-Free Solutions that power international traveler shopping experiences. You will oversee critical backend services and customer-facing platforms, focusing on delivering the highest quality services to partners. This role involves deploying, monitoring, and troubleshooting components within the Tax-Free Shopping ecosystem, primarily in the APAC region, acting as a bridge between European central teams and local organizations in Japan and APAC.

Responsibilities

Plan, document, and perform changes for supported services.
Deploy software releases to production and non-production environments.
Set up monitoring and alerting for services.
Resolve incidents/requests within SLA, identify root causes, and drive problem management.
Assess current systems and processes to develop new tools for service reliability.
Collaborate with Product Management and Engineering teams for prioritization.
Provide procedures and documentation for 1st Level Support and other stakeholders.
Maintain effective communication channels with all parties.
Participate in on-call duty for IT services as part of a team schedule.

Requirements

Close collaboration within Infrastructure and Operations teams, external business partners, government agencies, and their IT partners.
Familiarity with Application Support / service delivery.
Ability to read and understand code.
Experience in collaboration with software development and Project Management teams.
Experience working with databases at a level to analyze available data.
Practical understanding of software testing methodologies.
Basic skills in web server administration.
Understanding of web services and service-oriented architecture.
Bachelor’s degree or equivalent work experience.
Experience in Finance, Payments, Retail, Travelling, or any other transactional oriented business, or equivalent relevant experience.
Ability to work with Complex IT Systems.

Skills

Communication: Clearly and effectively communicate requirements and objectives.
Documentation: Accurately document work and share with the organization.
Problem Solving Capability: Own the troubleshooting process and find solutions.
Analysis: Analytical thinker with a big-picture approach.
Quality-first mentality: Deliver high-quality service and identify gaps in monitoring and service delivery.
Excellent standard of written communication.
Fluent English.
Business level Japanese – mandatory.
Flexible and highly organized.
Basic scripting skills.
SPLUNK or other log management & analysis platform knowledge.

Location

APAC region
Japan

Work Type

On-call duty

Education Level

Bachelor’s degree or equivalent work experience

About the Company

Global Blue delivers cutting-edge Tax-Free Solutions that power international traveller shopping experiences.