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About the Role

As a Membership Manager at Fitness First, you’ll lead a high-energy team of Member Support Consultants, creating the momentum that drives club growth and unforgettable member experiences. This role blends people leadership with performance, coaching, mentoring, and motivating your team to hit sales and retention targets while setting the tone for an exceptional member experience.

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
• Drive member growth through acquisition, integration, and proactive retention strategies
• Oversee front desk operations and set the standard for exceptional member service
• Monitor performance, set goals, and provide training to ensure consistent team success
• Support recruitment, onboarding, and development of Member Support Consultants
• Collaborate with club and regional leaders to deliver membership growth initiatives

Requirements

• Proven background in sales and customer service, with a track record of achieving KPIs
• Strong understanding of the sales cycle and customer retention strategies
• Experience leading, mentoring, or motivating a team to achieve goals
• Confident using business systems and reporting tools
• Current First Aid and CPR certification (WWCC may be required depending on state)

Location

• New South Wales
• Victoria

Work Type

• Full-time

Experience Level

• Leadership experience

Salary/Compensations

• Base salary + uncapped commission, with realistic earnings of $80K+

Benefits

• A complimentary Platinum Fitness First membership
• Anniversary leave
• An additional gym membership for friends or family through our Recognition for Service Awards

About the Company

• Fitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs.
• Fitness First believes that fitness inspires people to excel.
• Fitness First is part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
• Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia.
• FLG's mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
• FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's.
• FLG has 319 locations across Australia, New Zealand, and Southeast Asia, supporting over 585,000 members.

Equal Opportunity

• At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for.
• We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation.
• We pride ourselves on empowering our team to be their authentic selves at work.
• We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.