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About the Role

As a Customer Service Specialist, you will manage the end-to-end administration of customer orders, provide outstanding service to wholesale partners, and build strong customer relationships. You will ensure accurate order processing, collaborate with internal teams, and support commercial success by improving operational efficiency and delivering best-in-class service.

Responsibilities

• Own the end-to-end administrative processing of customer orders from order entry through to invoicing.
• Ensure orders are processed accurately and efficiently while supporting timely delivery and payment fulfilment.
• Maintain high standards of accuracy across order entry, invoicing, and customer communications.
• Monitor order progress and proactively resolve any issues to ensure an outstanding customer experience.
• Build and maintain strong relationships with wholesale customers and distributors across the UK, ROI, and global markets.
• Respond promptly to customer enquiries relating to orders, deliveries, returns, invoices, and product information.
• Deliver a professional, responsive, and solution-focused customer experience.
• Act as a trusted point of contact for customers throughout the order lifecycle.
• Work closely with the international Sales team in the USA, Logistics, Credit & Collections, Order Management, and Fulfilment teams.
• Support Sales Managers with administrative activities that help drive commercial success.
• Coordinate seasonal content, imagery, copy, and sample requests for wholesale partners.
• Assist with showroom preparation, buying tools, and seasonal sales support activities.
• Generate sales reports, delivery schedules, and performance analysis to support business decisions.
• Monitor customer satisfaction and identify opportunities to improve processes and efficiency.
• Maintain accurate customer records and order documentation.
• Contribute to continuous improvements across customer service operations.

Requirements

• Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role.
• Experience working with UK wholesale customers or supermarkets is advantageous but not essential.
• Experience collaborating with international stakeholders across Sales, Logistics, and Finance.
• Fluent English, both written and spoken.
• Customer-focused with a passion for delivering excellent service.
• Highly organised with exceptional attention to detail.
• Proactive and solution-oriented.
• Collaborative and team-focused.
• Calm under pressure and able to prioritise effectively.
• Positive attitude with a willingness to learn and continuously improve.

Skills

• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent communication and relationship-building skills.
• Strong Excel skills and confidence working with data and reporting.
• Experience using ERP systems and Business Intelligence tools such as Exenta and Power BI is desirable.
• Microsoft Office
• Microsoft Excel
• ERP Systems (Exenta preferred)
• Business Intelligence Tools (Power BI)
• Order Management Systems

Location

• London (E1)

Work Type

• Hybrid

Experience Level

• Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role

Salary/Compensations

• Competitive salary and discretionary bonus

Benefits

• Collaborative and supportive team environment
• Hybrid working model
• Opportunity to work with globally recognised fashion and lifestyle brands
• Career development and growth opportunities
• Pension contributions in line with UK statutory requirements
• 25 days holiday plus UK public holidays

About the Company

• United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.
• Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more.
• With headquarters in New York City and offices across key global markets—including London and Amsterdam—we bring high-quality products to consumers worldwide.
• Our mission is to treat our stakeholders with respect, integrity, and fairness, while delivering innovative and high-quality products.
• Our core values—Unity, Loyalty, Advancement, and Charity—guide everything we do.