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About the Role

Oversee the safe and efficient operations of WSI’s baggage operations, including resource allocation, system monitoring, and stakeholder coordination. This role transitions from regular business hours to shift-based work supporting operational trials and live operations.

Responsibilities

• Oversee safe and efficient operations of baggage operations.
• Monitor planning and allocation of baggage system resources.
• Manage the flow of baggage within the baggage handling systems.
• Liaise with and monitor the performance of the Baggage Service Provider (BSP).
• Monitor and adjust the allocation of make-up resources.
• Monitor the supply of Unit Load Device (ULD) containers.
• Coordinate plans for daily and seasonal flight schedules within the baggage system High Level Controller.
• Monitor assembly of baggage batches and allocation to designated loading resources.
• Monitor the status of arriving aircraft to predict baggage volumes.
• Coordinate with the BSP to ensure adequate staffing for inbound/outbound activities.
• Monitor storage capacity and clearance of the outbound oversize baggage process.
• Establish communication with airlines and Ground Handling Agents regarding flight preparations, resource allocation, and baggage transfer.
• Monitor BSP performance in unloading incoming baggage, ensuring proper segregation.
• Liaise with the BHS contractor regarding planned maintenance and system malfunctions.
• Coordinate with the WSA Airport Operations Coordination Centre (AOCC) for contingency arrangements and carousel clearance.
• Assist in coordinating resources for system outages and business continuity.
• Oversee allocation and utilization of the Baggage Reconciliation System.
• Monitor compliance with Airport Standards and Rules (ASR) and government regulations.
• Support the assurance program.

Requirements

• 3-5 years previous experience in airport baggage systems operations preferred.
• Alternatively, warehouse distribution systems coordination or parcel freight sortation systems control experience.
• Highly effective planning skills with strong attention to detail.
• Focused, safe, and efficient work methods.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with the ability to build strong working relationships.
• Outstanding problem-solving skills and the ability to foresee potential issues.
• Ability to apply lessons learned from previous incidents and implement improvements.
• Data analysis and data model interrogation skills.
• Experience working with complex computer systems and ability to learn new systems.
• NSW Driver's Licence.
• Ability to obtain an Authority to Drive Airside (ADA).
• Ability to obtain an Aviation Security Identification Card (ASIC).
• Senior First Aid Certificate.

Skills

• Planning
• Attention to detail
• Communication (written and verbal)
• Interpersonal skills
• Problem-solving
• Data analysis
• Data model interrogation
• Working with complex computer systems

Location

• Western Sydney

Work Type

• Shift-based
• Permanent shift work

Experience Level

• 3-5 years

Education Level

• Senior First Aid Certificate

About the Company

• WSI is building a culture that brings out the best in people, empowering individuals to grow, contribute, and shine.
• Values: Safety, Heart, Striving, Achieving together.
• Proudly working on Dharug land, reflecting the diversity of Western Sydney.
• Welcomes people from all backgrounds and abilities.

Equal Opportunity

• Please let us know if you require any adjustments to the application or recruitment process.