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About the Role
As a Guest Service Agent, you are the first and last point of contact for guests, responsible for creating memorable experiences by providing personalized service and anticipating guest needs to ensure they feel welcomed, valued, and cared for.
Responsibilities
- Assist guests with luggage handling
- Escort guests to their rooms
- Provide information regarding hotel facilities and local attractions
- Support guests throughout their stay
- Deliver friendly and personalized service
- Anticipate guest needs to ensure a comfortable stay
Skills
- Hospitality service
- Guest relations
- Communication skills
Benefits
- Go Hilton travel program with discounted room rates as low as $40 USD/night
- Employee stock purchase program (ESPP) with a 15% discount
- Personalized caregiving concierge services
- Crisis concierge for practical and emotional support
- Employee Assistance Program (EAP) for free counseling and mental health support
- Comprehensive health and welfare benefit plans
About the Company
- Global leader in the hospitality industry
- Award-winning workplace culture recognized by Great Place to Work and Fortune
- Committed to the vision of filling the earth with the light and warmth of hospitality