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About the Role

The IT School Support provides level 1 and 2 hardware and software support to campus administration, faculty, and students. This role involves diagnosing and resolving system issues, installing and configuring equipment, and managing IT supplies.

Responsibilities

• Respond to inquiries concerning system operations.
• Diagnose system hardware, software, and operator problems.
• Provide updates to the Campus President on open tickets and problem resolutions.
• Track, prioritize, and document requests using an IT support request system.
• Install and configure new computers and IT equipment.
• Repair and upgrade computer hardware and software.
• Track IT supplies and equipment.
• Perform regular updates to servers.
• Install and build cables for the campus.
• Examine current systems and research new software/hardware relevant to campus functions.
• Document systems processes and procedures.
• Set up student accounts.
• Troubleshoot student inquiries regarding account access, laptops for online classes, and course software.
• Set up administration, staff, and faculty accounts, including computers, printers/scanners, and department-specific software.
• Educate administration and faculty on equipment and software basics.

Requirements

• 2-5 years of IT support experience.

Location

• Interior/Office

Work Type

• Forty per week but may vary daily.
• Some evening and weekend hours may be required.

Experience Level

• 2-5 years

Education Level

• Associates degree or equivalent in Computer Science or related field.
• Bachelor’s degree preferred.