About the Role
Seeking a dedicated Academic Advisor to guide students throughout their educational experience. This role involves providing personalized academic guidance, building strong relationships, and helping students achieve their goals.
Responsibilities
- Provide academic advising and support to assigned student population
- Welcome new students and reinforce expectations for success
- Guide students on degree plans, course scheduling, and time-to-completion
- Monitor student progress, participation, and academic performance
- Identify at-risk students and provide proactive support
- Develop and track student success plans to help students overcome challenges
- Assist with course registration, schedule changes, and enrollment updates
- Help resolve academic issues, including instructor communication or course-related concerns
- Connect students with resources such as tutoring, library services, or faculty support
- Partner with instructors and staff to support student needs
- Clearly explain academic policies, processes, and expectations
- Maintain accurate student records and ensure confidentiality
- Respond to student inquiries promptly and professionally
- Provide all necessary tools and resources for students to perform well academically and be successful in their courses
- Identify potential process changes and training opportunities within the department to improve overall student satisfaction and retention
Requirements
- Bachelor’s degree required (Master’s preferred)
- 2+ years of experience in academic advising or student support
- Student-focused mindset with a high level of integrity
- Must possess expertise in the assigned field of study through educational background and/or experience
- Two years experience working in an online college
- Member of the National Academic Advising Association
- Must have bachelor’s degree or higher
- Ongoing student focus
Skills
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail
- Ability to multitask and manage deadlines in a fast-paced environment
- Proficiency with Microsoft Office and student information systems
- Expert knowledge of all school policies and procedures
- Strong relationship building skills
- Problem solving skills
- Proficient with Microsoft Office suite and email
- Outstanding telephone skills
- Ability to multi-task and to succeed within strict timelines
- Exemplary level of integrity
- Strong detail orientation and organizational skills
- Proven ability to interact effectively with students, staff, and faculty
Location
- Office setting
Work Type
- Full-time
- Some evenings and weekends may be required
- Variable hours with some evening and weekend work
Experience Level
- 2+ years of experience
Education Level
- Bachelor’s degree required
- Master’s preferred
- Bachelor’s degree in a related field is required
- Master’s degree in a related field is strongly preferred
Benefits
- Make a direct impact on student success and retention
- Work in a collaborative, student-centered environment
- Help students overcome challenges and achieve their goals
- Grow your career in higher education
About the Company
- Academic Advisor (AA) will provide all of the tools and resources necessary for students to perform well academically and be successful in their courses.
- Expert knowledge of all school policies and procedures along with strong relationship building and problem solving skills are requirements for this student focused position.
- AA’s are key players in identifying potential process changes and training opportunities within the department which will improve overall student satisfaction and retention as well as reinforce the college mission and vision.
