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About the Role
We are a High Jewelry Maison with a strong heritage, promoting exceptional know-how in an enchanting and creative environment. We are looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels, you will be surrounded by passionate experts and contribute to many new projects, allowing our Maison to regularly reinvent itself. We are proud to hire talents from many different backgrounds and experiences, believing that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Responsibilities
- Manage boutique inventory, including stock movement, deliveries, and shipments.
- Process all inventory counts according to procedures (daily, spot, periodic, annual).
- Monitor the inventory status of all products.
- Re-label all products after price changes.
- Handle all cash procedures and manage holdings.
- Manage payments, deposits, refunds, and tax-exempt situations.
- Serve as the primary contact for back-office operations with finance, general affairs, IT, and logistics departments.
- Manage documentation (referencing discounts, deposits, complimentary items, and exchanges for internal audits).
- Reconcile credit card statements with internal accounting records.
- Organize product delivery and export status.
- Purchase consumables and pay invoices.
- Manage back-office customer service procedures.
- Manage product movements between the boutique and the platform.
- Review inventory for customer service (e.g., leather straps, damaged jewelry for maintenance).
- Manage transaction status for customer service.
- Participate in all DARE training as the primary DARE user for the boutique.
- Learn all necessary DARE functions and train boutique staff.
- Support boutique staff with system issues and liaise with the IT team on behalf of the boutique.
- Handle customer service (including sales) as needed based on store operations.
Requirements
- Experience in inventory management.
- Experience in cash handling and financial procedures.
- Familiarity with back-office operations and documentation management.
- Experience in customer service procedures.
- Willingness to learn and train others on new systems (DARE project).
- Ability to support staff with system troubleshooting.
Skills
- Inventory Management
- Cash Handling
- Financial Procedures
- Back-office Operations
- Documentation Management
- Customer Service
- System Training
- IT Support
Location
- Boutique
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- A High Jewelry Maison with a strong heritage, founded in Paris in 1906.
- We promote exceptional know-how in an enchanting and creative environment.
- Our Maison is known for using rare and valuable stones with outstanding techniques and elegant, refined, and creative designs, captivating people worldwide across borders.
- We invite customers into various worlds through our collections, inspired by adventure novels, fairy tales, and biblical stories.
- A characteristic of Van Cleef & Arpels is conveying the Maison's history, tradition, craftsmanship, and the rich stories behind each piece during customer interactions.
Equal Opportunity
- We are proud to hire talents from many different backgrounds and experiences.
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.