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About the Role

The Client Clearing Services (CCS) team is a sub function of the Listed Derivative Operations team, providing client support to Hedge Fund and Institutional clients who execute on Listed Derivatives Exchanges. The primary responsibility is to offer day-to-day support and partner with clients to improve overall clearing service. CCS responsibilities continue to grow as further products enter the Clearing market, for example OTC Derivatives. Enhancing the Client Experience is a cornerstone for the team’s strategic future. The team acts in partnership with a wide variety of groups across the firm globally with daily interaction with the wider Operations teams, Business, Sales, Technology, Legal and Compliance.

Responsibilities

Provide Institutional and Hedge Fund clients trading Listed Derivative products with a single point of contact for a wide range of operational issues and account management queries, including addressing clearing breaks, resolving trade and commission exceptions and enhancing market connectivity.
Liaise with Core Operations groups such as Trade Management, Control & Reconciliations, Margin Valuations & Pricing, Central Accounts Group and Client Control to resolve queries or problems.
Interact with Business, Sales, Legal, Compliance and Technology teams to ensure that commercial opportunities can be facilitated under controlled conditions.
Build, maintain and enhance client relationships with new and existing clients.
Educate clients on enhancements to the GS offering.
Compile and analyze metrics to assess client efficiency & experience to identify and drive improvement.
Work independently, or with team members and management, on strategic projects and process improvement initiatives to reduce risk and/or improve client service delivery.

Requirements

Bachelor’s degree
Strong communication in Business English and Japanese
Quick learner with an eye for detail and accuracy
Highly motivated to learn and grow
Team-oriented mindset
Good knowledge of Excel, Teams, Outlook and Zoom
2 years’ relevant experience in Listed Derivatives or broadly in Equities Operations
Ability to articulate clearly and concisely both verbally and in writing
Ability to apply a responsible, proactive and energetic approach
Ability to handle multiple tasks simultaneously and work under pressure
Flexible team player and able to shift responsibilities where volumes dictate
Ability to meet deadlines and take ownership and accountability
Exercise sound and balanced judgment whilst under pressure
Strong interpersonal and communication skills with ability to prioritize and liaise with clients
Logical thinker with a strong problem solving skillset
Enthusiasm and a strong desire to learn are key attributes given the steep learning curve this role will provide
A highly confident and professional approach to all work undertaken and most importantly other members of the team.

Skills

Excel
Teams
Outlook
Zoom
Communication in Business English and Japanese
Problem solving

Location

Asia

Work Type

Full-time

Experience Level

2 years relevant experience

Education Level

Bachelor’s degree

Benefits

Training and development opportunities
Firmwide networks
Wellness programs
Personal finance offerings
Mindfulness programs

About the Company

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.
Founded in 1869, we are a leading global investment banking, securities and investment management firm.
Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do.
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally.

Equal Opportunity

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.