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About the Role

As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.

Responsibilities

24/7 monitoring of all field systems (through your team)
First response to system failures and performance issues
Remote debugging and problem resolution
Customer operational reporting and communication
Manage escalations and critical incidents
Develop fixes for field issues—actual embedded software changes
Build diagnostic tools to find problems faster
Root cause analysis with detailed documentation
Remote system configuration and optimisation
Lead Field Support team
Coordinate outsourced support technicians (extended shift coverage)
On-call rotation for critical escalations
Train team on troubleshooting methodologies
Feed field intelligence back to Software Development
Track recurring issues and patterns
Prioritise fixes based on field impact
Document all incidents and resolutions systematically

Requirements

5+ years in production support/field engineering for embedded or industrial systems
Strong embedded systems knowledge (C/C++, Python)
Remote debugging expertise (SSH, logging, diagnostics)
Systems thinking and structured troubleshooting
Customer-facing communication skills
Ability to stay calm under pressure
Team leadership or mentoring experience
Battery management systems or energy storage
CAN protocols and industrial communication
24/7 operations environment experience
Experience managing remote/outsourced teams
IoT monitoring platforms
Unable to provide UK visa sponsorship

Skills

C/C++
Python
SSH
Logging
Diagnostics
Systems thinking
Structured troubleshooting
Customer-facing communication
Team leadership
Mentoring
Battery management systems
Energy storage
CAN protocols
Industrial communication
IoT monitoring platforms

Experience Level

5+ years

About the Company

Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.