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About the Role

The Assistant Community Manager plays a vital role in the daily operations of an assigned apartment community by supporting the Community Manager in property operations, resident relations, financial administration, leasing coordination, vendor management, and compliance. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about providing an outstanding resident experience.

Responsibilities

Assist the Community Manager with the daily operations of the property.
Deliver exceptional customer service by responding promptly and professionally to resident concerns.
Support leasing efforts, move-ins, move-outs, transfers, and resident file management.
Coordinate apartment turnovers and monitor completion timelines to meet company standards.
Conduct routine property inspections to ensure safety, cleanliness, and curb appeal.
Assist with maintenance coordination by creating work orders, scheduling vendors, and tracking repairs.
Review, process, and code invoices accurately.
Assist with rent collections, delinquency follow-up, and financial reporting.
Maintain accurate resident, vendor, and property records.
Coordinate vendor access and ensure work is completed according to company expectations.
Ensure compliance with Fair Housing laws and all federal, state, and local regulations.
Assist with occupancy reporting, pricing recommendations, and resident retention initiatives.
Serve as acting Community Manager when needed.
Participate in company meetings, training, and professional development opportunities.
Perform additional duties as assigned.

Requirements

Minimum 2 years of multifamily property management experience preferred.
Strong customer service and resident relations skills.
Experience with leasing, rent collections, or property operations.
Knowledge of Fair Housing regulations.
Excellent communication, organizational, and problem-solving abilities.
Proficiency with AppFolio or similar property management software preferred.
Strong Microsoft Office and Google Workspace skills.
Ability to manage multiple priorities while maintaining attention to detail.
Valid driver's license and reliable transportation.

Skills

Customer service
Resident relations
Leasing
Rent collections
Property operations
Fair Housing regulations
Communication
Organization
Problem-solving
AppFolio
Microsoft Office
Google Workspace

Location

San Francisco, CA
Austin, TX

Work Type

Full-time
Occasional evenings and weekends
On-call rotation

Experience Level

Minimum 2 years of multifamily property management experience preferred

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

About the Company

Structure Properties is a San Francisco-based property management company known for delivering exceptional service, operational excellence, and long-term value to the communities we manage.
At Structure Properties, we believe great communities begin with great people. We invest in our employees by providing the tools, training, and support needed to build meaningful, long-term careers.
Our culture is built around three core values: Kaizen Mindset, Soldier's Mentality, and Be a Lori.
If you're looking for more than just a job—if you want to grow with a company that values your ideas, recognizes your contributions, and promotes from within—we'd love to meet you.
Join Structure Properties and help create communities people are proud to call home.