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About the Role

Drive meaningful change as a Process Improvement Specialist. You'll help turn improvement opportunities into real business outcomes across IAG, supporting our CGU and WFI brands. Working closely with leaders and stakeholders, you'll identify priorities, implement process improvements, and build capability in Lean thinking and operational excellence. This is a role for someone who enjoys solving complex problems, influencing others, and seeing ideas through from analysis to delivery. You'll play a key role in helping teams work smarter, simpler and more effectively across the business.

Responsibilities

Lead the implementation of process improvement initiatives, translating identified opportunities into sustainable operational outcomes and measurable business benefits.
Analyze current-state processes using Lean methodologies, process mapping techniques and digital tools to identify inefficiencies, risks and improvement opportunities.
Facilitate workshops with stakeholders to prioritise improvement opportunities, design future-state processes and align solutions to business objectives.
Conduct benefit analysis and develop recommendations that support operational efficiency, customer outcomes and business performance.
Coach and mentor leaders in Lean principles, continuous improvement practices and process excellence capability.
Partner across teams to embed change, support adoption and ensure process improvements are successfully implemented and sustained.

Requirements

Demonstrated experience delivering process improvement initiatives and implementing sustainable business change.
Strong knowledge of Lean methodologies and continuous improvement practices.
Experience influencing stakeholders and building capability across leaders and teams.
Process mapping and process improvement analysis expertise, including BPMN or similar frameworks.
Strong analytical skills with the ability to assess benefits, interpret data and make recommendations.

Skills

Lean methodologies
Process mapping
BPMN
Analytical skills

Location

Sydney
Melbourne
Brisbane

Work Type

12-month fixed-term

Benefits

Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave.
Work from home and flexibility options.
Up to 50% off personal insurance.
Partner discounts on private health insurance, tech & appliances.
Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

About the Company

IAG is the largest general insurance group in Australia and New Zealand.
Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.