Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Field Support Specialist (On Call) provides exceptional office and mail services in a "floating" capacity for positions where regular employees are out of office or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client "home office" and sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Responsibilities

Provides 5-star customer service to all employees in all forms of communication.
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Assists with office moves.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
May be asked to help set up/ take down conference rooms for meetings/events.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) coverage as needed.

Requirements

High School Diploma (or equivalent) required.
6+ months prior work experience preferred.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Ability to handle multiple tasks simultaneously.
Ability to work flexible schedule and hours.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Good organizational skills.
Working knowledge of MFD equipment.
Knowledge and understanding of shipping/receiving procedures.
Ability to comprehend instructions.
Ability to work independently.
Ability to complete projects.
Ability to determine the correct method and packing material.
Ability to validate packing slips for accuracy of incoming and outgoing materials.

Location

Client sites as needed

Work Type

On Call
Floating capacity

Experience Level

6+ months prior work experience preferred

Education Level

High School Diploma (or equivalent)

Salary/Compensations

$20—$20 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.