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About the Role
The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of ‘Building futures, and protecting what matters’ for our customers. You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation. This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation. You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims. Travel and deployment within Australia required at times.
Responsibilities
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request
- Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported
- Respond to customer and stakeholder requests within expected or agreed timeframes
Requirements
- Experience in the insurance or building industry or previous assessing experience
- Trade qualifications are highly regarded
- Passion for exceptional customer service
- Experience in compiling scope of works
- Previous experience within the building trade and keen to use this experience and knowledge in a more administrative capacity
- May come from a Home Claims background and keen to expand on this knowledge into a more hands-on Assessing role
- Resilience and confidence in what you do – you’re the expert
- Customers will rely on you
Location
- Sutherland Shire
- Northern Beaches
- Orange
- Dubbo
Work Type
- Permanent
Salary/Compensations
- Competitive salary package + bonus on offer
Benefits
- Extensive ongoing support and training
About the Company
- Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
- We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.
- Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.
Equal Opportunity
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.