Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Floor staff team members are responsible for ensuring guests receive exceptional service, potentially working in the Box Office, Concession Stand, or as an Usher. Team members act as representatives of Regal, upholding the company's mission and policies.
Responsibilities
- Regular and consistent attendance
- Handling of emergency situations
- General cleaning duties
- Compliance with company dress code
- Operating POS system, including cash drawer, credit cards, travelers’ checks, gift cards, and redeemed tickets/coupons
- Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
- Promoting the Regal Crown Club program
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
- Responding to guest inquiries via phone and in person
- Operating, preparing, and cleaning concession equipment
- Complying with all local, state, and federal food safety laws
- Abiding by all federal and state laws regarding breaks and meal periods
- Ensuring required alcohol certification and training are current
- Selling/serving alcohol if applicable and of legal age
- Reading and understanding training materials on sexual harassment and discrimination
- Tearing tickets, collecting stubs, and directing patrons to auditoriums
- Inspecting backpacks and packages when applicable
- Managing crowd control and assisting guests in finding seats
- Enforcement of MPAA rating system
- Conducting in-theatre inspections for quality and safety
- Reporting problems, discrepancies, or unusual situations to management
- Performing in-auditorium concession auxiliary sales
- Cleaning auditoriums, restrooms, lobby, and other areas
- Monitoring cleanliness and operation of theatre vending equipment
- Assisting with opening and closing duties
Requirements
- Must be able to perform each essential duty satisfactorily
- Individual must be able to perform each essential duty satisfactorily
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Complete any legally required state or local training and obtain the required certificate for selling/serving alcohol
- Complete the Regal Responsible Beverage Server training on Regal Online University
- Possess good public speaking skills
- Listen effectively and respond clearly and directly
- Perform calculations with speed and accuracy
- Identify and correct errors in calculations
- Identify problems, gather relevant data, and note possible causes
- Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence
- Take action beyond what is necessarily called for
- Perform under pressure and/or opposition
- Possess excellent communication skills with customers, co-workers, and management
- Establish goals, budget time, and set priorities
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear
- Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
- May occasionally be required to lift up to 60 pounds
- Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Skills
- Public speaking
- Active listening
- Clear and direct response
- Speed and accuracy in calculations
- Problem identification
- Data gathering
- Root cause analysis
- Evidence-based conclusion reaching
- Proactive action
- Performance under pressure
- Communication skills
- Goal establishment
- Time management
- Prioritization
Location
- Theatre specific
Work Type
- Variable hour
- Part-time fixed
- Part-time regular
- Full-time hourly
Experience Level
- Entry level
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $16.50 per hour
Benefits
- Free movie passes
- Discounted concessions
- 401(k) retirement plan with company match (eligibility at age 21 with six months of service)
About the Company
- Regal is a leading motion picture exhibitor