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About the Role

As a Visual Merchandiser, you will shape an exceptional in-store customer journey by bringing the brand’s vision to life through inspiring visual displays that align with business goals, enhancing store appeal, and driving customer engagement and sales.

Responsibilities

• Deliver an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
• Interpret sales data and customer insights to inform and execute the store’s visual direction.
• Design and install impactful window displays that reflect seasonal trends and brand identity.
• Style mannequins and create outfit combinations that inspire and influence customer purchasing decisions.
• Merchandise the shop floor in alignment with company guidelines for a cohesive and commercial presentation.
• Support the sales team in daily store operations and contribute to a seamless customer experience.
• Set and maintain high visual merchandising standards, while training and mentoring team members.
• Act as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.

Requirements

• Customer-Centric Mindset: Understand how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication: Genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Skills

• Visual Merchandising
• Styling
• Customer Service
• Sales Data Analysis
• Trend Interpretation
• Brand Representation
• Communication
• Adaptability
• Team Mentoring

Location

• Bondi

Work Type

• Full-time

Experience Level

• Some experience in using KPIs, sales data, and customer feedback

Benefits

• 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online

About the Company

• H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.
• COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
• The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

• We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
• We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
• This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
• That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.