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About the Role
As a Visual Merchandiser, you will shape an exceptional in-store customer journey by bringing the brand’s vision to life through inspiring visual displays that align with business goals, enhancing store appeal, and driving customer engagement and sales.
Responsibilities
- Deliver an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
- Interpret sales data and customer insights to inform and execute the store’s visual direction.
- Design and install impactful window displays that reflect seasonal trends and brand identity.
- Style mannequins and create outfit combinations that inspire and influence customer purchasing decisions.
- Merchandise the shop floor in alignment with company guidelines for a cohesive and commercial presentation.
- Support the sales team in daily store operations and contribute to a seamless customer experience.
- Set and maintain high visual merchandising standards, while training and mentoring team members.
- Act as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.
Requirements
- Customer-Centric Mindset: Understand how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
- Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
- Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
- Commercial Awareness: Experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
- Communication: Genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
- Comfortable working varied hours, including evenings, weekends, and holidays.
Skills
- Visual Merchandising
- Styling
- Customer Service
- Sales Data Analysis
- Trend Interpretation
- Brand Representation
- Communication
- Adaptability
- Team Mentoring
Location
- Bondi
Work Type
- Full-time
Experience Level
- Some experience in using KPIs, sales data, and customer feedback
Benefits
- 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online
About the Company
- H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.