Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Account Manager- People Solutions role.
Rezi rewrites your resume against Lockton's job description. Free.
Tailor your resume to this Senior Account Manager- People Solutions role.
Rezi rewrites your resume against Lockton's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Account Manager- People Solutions posting at Lockton — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Account Manager- People Solutions posting at Lockton — free, in seconds.
About the Role
Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.
Responsibilities
- Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
- Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
- Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
- Develop financial models and reports for clients and senior team members, providing interpretation, implications of analysis, and actionable recommendations.
- Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments.
- Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
- Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
- Participate in negotiations with carriers for new and renewal quotes.
- Prepare renewal presentation and present results, with oversight.
- Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients.
- Identify gaps in coverage or cross-sell opportunities and provide related recommendations.
- Lead implementation, communications, and open enrollment activities to ensure a successful re-newal process.
- Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses.
- Establish and maintain relationships with clients, carriers, and other vendors.
- Research and understand industry trends, carrier product offerings, and governmental regulations.
- Educate clients on compliance and regulatory matters.
- Mentor and train junior-level staff, fostering a collaborative and supportive work environment.
- Perform other responsibilities and duties as needed to support the team and clients.
Requirements
- Bachelor’s Degree in Business Administration or a related field, or equivalent years of experience.
- Typically, three or more years of client services experience is required.
- Demonstrates strong working knowledge and experience within the brokerage/commercial insurance industry.
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
- Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
- Ability to work in a team environment and manage multiple tasks & projects with competing deadlines.
- Understands industry trends and governmental regulations.
- Ability to attend industry training sessions and complete continuing education requirements as needed.
- Readiness to expand knowledge and effectiveness in the insurance industry through extended education beyond continuing education requirements.
- Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
- Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
- Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
- Legally able to work in the United States.
Skills
- Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Attention to detail
- Organizational skills
- Teamwork
- Project management
- Verbal communication
- Written communication
- Interpersonal skills
Location
- United States
Work Type
- Full-time
Experience Level
- Senior
- Three or more years of client services experience
Education Level
- Bachelor’s Degree in Business Administration or a related field
- Equivalent years of experience
About the Company
- Lockton is a leading insurance broker.