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Responsibilities

• Provides first-class customer service to assigned clients while promoting relations among residents, staff, and surrounding community.
• Oversees the financial operations of assigned properties to realize expected short-term revenues and increase long-term value.
• Maintains accurate financial records from property operations to provide cost expense reporting.
• Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident service requests.
• Ensures compliance with quality standards.
• Reviews physical properties for curb appeal, common areas, and vacant apartments, noting any deferred maintenance items for follow-up.
• Maintains courteous and continuous communication with associates, residents, and applicants in a respectful and professional manner.
• Communicates with residents and families regarding questions and concerns, resolving issues or referring them to appropriate associates.
• Responds to all residents in a courteous and prompt manner, prepares correspondence, and maintains accurate conversation records.
• Meets with residents to handle complaints and requests for repairs, ensuring they are properly provided.
• Regularly inspects the grounds, facilities, and equipment of assigned properties to ensure safety and excellent maintenance.
• Enforces the provisions of sale contracts and Board requirements.
• Provides supervision, coaching, and feedback to all on-site building staff.
• Effectively supervises administrative staff, including training, task delegation, tracking attendance, motivation, and follow-up.
• Works with Human Resources on matters relating to state and federal employment law compliance, recruitment, hiring, new hire orientation, performance management, and terminations.
• Provides input and solicits feedback from clients and other Managers concerning staff performance.
• Involves corporate Human Resources as necessary on cases involving disciplinary issues and terminations.
• Resolves staff issues.