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About the Role

Own a portfolio of accounts generating $300,000–$500,000+ in monthly revenue and act as the single point of contact for clients. Keep orders moving, proactively address issues, and grow client relationships. This role offers a $65K base with $90K+ on-target earnings and a predictable Monday–Friday, days-only schedule.

Responsibilities

• Serve as the primary point of contact for accounts, managing all inquiries, issues, and service requests.
• Lead regular client check-ins to review performance, surface concerns, and identify new opportunities.
• Understand client business goals and align products/services to their success.
• Drive retention through consistent, proactive outreach.
• Process and manage orders across online, phone, and in-person channels in a fast-paced environment.
• Ensure order accuracy and timely turnaround, adhering to workflow standards under high volume.
• Identify potential issues and communicate solutions before orders are placed.
• Monitor warranty cases through to timely resolution.
• Route client needs to appropriate internal teams and track resolution progress.
• Maintain organized and current client records, notes, and calendars.
• Analyze account performance, revenue trends, and service outcomes.
• Identify, track, and act on upsell opportunities.
• Deliver clear reporting on revenue, discount eligibility, and service performance.
• Adhere to company SOPs and consistently meet established KPIs.

Requirements

• Strong customer-service instincts and a professional phone and in-person presence.
• Proven ability to multitask and stay organized in a high-volume, fast-paced setting.
• Detail-oriented and process-driven.
• Clear communicator who works well across departments.
• Comfort with CRM/ERP systems.
• Experience with NetSuite (or a similar ERP) is a plus.
• Background in construction, building products, wholesale, logistics, or operations is a plus.
• History of managing or growing a book of business is a plus.

Skills

• Customer Service
• Account Management
• Order Processing
• Client Relationship Management
• Communication
• Organization
• Multitasking
• Problem-Solving
• Reporting
• CRM/ERP Systems

Location

• On-Site

Work Type

• Full-Time
• 40 hrs./week

Salary/Compensations

• $65,000 base
• OTE $90,000+

Benefits

• Medical
• Dental
• 401k
• Vacation Pay
• Sick Pay