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About the Role
Hyatt is seeking individuals to join its Front Office team at Australia’s largest hotel, offering opportunities for Guest Service Officers, Communications Agents, Bell Attendants, and Doorpersons. The roles involve providing exceptional customer service and maintaining Hyatt's 5-star standards.
Responsibilities
- Serve as the face of the property, assisting guests with all inquiries to achieve and maintain Hyatt 5-star standards.
- Conduct a large volume of check-ins and check-outs.
- Professionally handle complaints.
- Make recommendations to complement guest stays.
- Deliver exceptional customer service to both internal and external guests.
- Strive to create memorable experiences.
- Respond to all internal and external phone calls/emails.
- Promptly attend to guest requests and hotel inquiries.
- Uphold high standards of customer service as a service ambassador for the hotel.
- Handle and deliver luggage.
- Attend to guest requests.
- Maintain a clean and welcoming atmosphere in the lobby.
- Assist guests with transport, directions, and general inquiries.
- Supervise the driveway and manage traffic flow.
- Collaborate with Bell Attendants to load/unload guest luggage.
- Greet and farewell all guests and visitors with a warm and professional manner.
Requirements
- Previous Front Office experience is highly regarded.
- Exposure to using OPERA system is highly regarded.
- Exceptional customer service and interpersonal skills.
- Ability to work in a high-volume and fast-paced environment.
- Strong verbal and written communication skills.
- Excellent grooming and personal presentation.
- Valid Australian working rights.
- Availability to work across a rotating roster, including evenings and weekends.
Skills
- Customer service
- Interpersonal skills
- Verbal communication
- Written communication
Location
- Sydney Central Business District, Australia
Work Type
- Part-time
- Full-time
Benefits
- After 90 days of service, 6-12 nights of complimentary accommodation per year at Hyatt Hotels globally (T&Cs apply).
- Generous discounted accommodation worldwide within Hyatt for associates, friends, and family.
- Reward and recognition programs.
- Learning and development opportunities.
- Fully laundered uniform.
- Discounted city parking.
About the Company
- Hyatt is committed to turning jobs into careers and caring for people so they can be their best.
- Hyatt Regency Sydney is located adjacent to Darling Harbour in Sydney's Central Business District.
- It is Sydney's largest premium hotel, boasting 878 guestrooms, multiple dining experiences, and event spaces.