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About the Role
We are seeking Agent Strategists to manage the complete deployment of Fragment's agents within enterprise clients, from initial workshops to live agents resolving production work. This role acts as a liaison between customers and our engineering/research teams, requiring a deep understanding of customer processes, definition of automation agents, rapid deployment, and accountability for post-launch outcomes.
Responsibilities
- Facilitate workshops with enterprise stakeholders to map procurement and source-to-pay processes and identify high-value opportunities for autonomous agents.
- Design agent definitions to automate work, tailored to customer priorities, data, and systems.
- Design future-state workflows for human and AI agent collaboration.
- Launch and configure customer deployments, connecting Fragment to customer systems of record.
- Ensure deployment readiness by fine-tuning process logic, exception handling, and workflow configuration.
- Drive rapid time-to-value and measurable ROI through high-velocity deployments.
- Manage engagements with project management and iterative delivery for momentum and transparency.
- Develop playbooks, process documentation, and implementation frameworks for scalable delivery.
- Partner with the engineering team to refine and expand platform capabilities.
- Incorporate real-world process knowledge into the product loop, surfacing edge cases and validating automation logic.
- Guide UX from a practitioner's perspective to ensure product intuitiveness.
- Share field learnings with research and product teams to improve agents and roadmap.
- Shape Fragment's perspective on lean procure-to-pay and source-to-pay processes with AI agents.
- Contribute to thought leadership and strengthen go-to-market messaging.
- Remain accountable for business KPIs and outcomes post-go-live.
- Serve as a trusted advisor on leveraging agentic AI across customer operations.
- Unlock new opportunities for agent deployment expansion.
- Go deep on source-to-pay processes and contribute to other areas as needed in a startup environment.
Requirements
- 7+ years of relevant experience.
- Ability to learn quickly, think in systems, and engage with both VPs of Procurement and engineers.
- Experience in procurement or operations within a large enterprise, followed by consulting experience.
- Experience deploying complex software into enterprises at a high-growth company.
- Experience in customer-facing roles, owning outcomes in challenging environments.
- Background in top-tier consulting or a top MBA program with a proven ability to ramp on new domains quickly.
- Ability to map clear process maps with decision trees, exception paths, and system touchpoints within days.
- Systems thinking capability, able to context-switch across industries and ERP environments.
- Ability to translate messy process descriptions into structured logic for engineering teams.
- Technical literacy including SQL comfort, understanding of ERP schemas, and practical knowledge of agentic workflows.
- Strong executive communication skills.
- Comfortable working on-site with clients.
- Thrives in a high-velocity environment.
- Measures success by customer adoption and expansion.
- Takes ownership under pressure and proactively addresses challenges.
Skills
- Procurement process mapping
- Agent definition design
- Workflow design
- Deployment and configuration
- Project management
- Iterative delivery
- Process documentation
- Implementation frameworks
- Product refinement
- UX guidance
- Stakeholder management
- Systems thinking
- Technical literacy
- SQL
- ERP schemas
- Agentic workflows
- Executive communication
- Customer relationship management
- Problem-solving
- Adaptability
Location
- On-site with clients
Work Type
- Full-time
- Startup environment
Experience Level
- 7+ years relevant experience
Education Level
- Top MBA program (preferred)
About the Company
- We have unlocked a market opportunity worth over $700 billion.
- We are working with Fortune 500 customers who have an urgent need for our solutions.
- Our CEO has a track record of scaling Zoom products past $300M in revenue.
- Our CTO is an ex-AI researcher with extensive experience in enterprise AI.
- The team includes experienced founders, PhDs, quants, and Six Sigma experts.
- We have significant market demand, with Fortune 500 customers and mid-8-figures in active pipeline.
- Our growth has been driven by customer references with zero marketing spend.
- We experienced 30x revenue growth in the first half of this year.
- Our product leverages the latest technology and is built with deep experience in agent development.
- We replace repetitive, rules-based, high-volume work in enterprise procurement with AI agents that resolve exceptions end-to-end.
- Our platform reasons across multiple enterprise systems without requiring rip-and-replace or lengthy integration.
- We achieve dramatic reductions in the time buyers and AP analysts spend on exceptions.
- We are the only company focused on eliminating procurement process exceptions.