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About the Role

Councillor Support Officer provides comprehensive, high-level administrative and operational support to Councillors, managing diaries, coordinating meetings, processing information requests, and ensuring all enquiries are tracked, followed up, and resolved in line with Council policy. It maintains robust correspondence and records management systems, oversees the daily operations of the Councillors’ room, and prepares a wide range of professional documents including agendas, minutes, briefs, information packs, and weekly updates.

Responsibilities

Manage diaries and coordinate meetings.
Process information requests and ensure follow-up and resolution.
Maintain correspondence and records management systems.
Oversee daily operations of the Councillors’ room.
Prepare professional documents such as agendas, minutes, briefs, information packs, and weekly updates.
Coordinate travel, accommodation, registrations, expenses, procurement, and purchase orders.
Manage the Councillor intranet and EDM communications.
Support Council meetings and events through agenda distribution, minute-taking, venue setup, IT and catering arrangements, and follow-up of action items.
Respond to urgent demands and anticipate emerging issues.
Maintain effective information flow and work flexibly to meet strict deadlines.

Requirements

Qualifications in business administration or equivalent.
Current Class C Driver's Licence.
Experience in a local government, political, or corporate environment delivering effective and efficient administrative and corporate support.
Ability to liaise, communicate, and work cooperatively with all levels of Council.
Strong diary management/time management experience.
Demonstrated experience working autonomously and as part of a team.
Demonstrated experience using Microsoft Office, Nitro Pro, and document management systems (i.e., TRIM and Pathways).
Experience in taking minutes.
Demonstrated experience working in a highly sensitive confidential environment and being discreet.
Proven ability in showing initiative in the workplace, prioritizing workloads, meeting deadlines, and delivering quality outcomes.
Must be an Australian Citizen or Permanent Resident.
Required to obtain a National Police Check.
May be required to undergo a pre-employment medical check.

Skills

Administrative support
Operational support
Diary management
Meeting coordination
Information request processing
Records management
Document preparation
Travel coordination
Expense management
Procurement
Purchase order management
Intranet management
EDM communications
Minute-taking
Research capability
Discretion
Professionalism
Communication
Teamwork
Autonomy
Microsoft Office Suite
Nitro Pro
Document management systems (TRIM, Pathways)
Initiative
Prioritization
Time management

Location

Liverpool CBD

Work Type

Permanent
Full-Time
35 hours per week

Experience Level

High-level administrative and operational support experience
Experience in a local government, political or corporate environment
Strong diary management/time management experience
Experience working autonomously and as part of a team
Experience using Microsoft office, Nitro Pro and document management systems
Experience in taking minutes
Experience working in a highly sensitive confidential environment

Education Level

Qualifications in business administration or equivalent

Salary/Compensations

$83,635.86 to $91,643.51 + Super

Benefits

Access to fitness passport
Professional development opportunities
Training courses
Study assistance for further education
Subsidised parking

About the Company

Liverpool City Council is committed to providing a working environment that supports all employees to reach their full potential.
We believe it’s important to do work that matters to you personally.
There are so many opportunities that celebrate and enrich our community now and for the future.
Join part of Council’s Community and Lifestyle team with dedicated staff working in civic & executive services, library & children’s services, delivering events, supporting recreation and community development.

Equal Opportunity

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including First nation people, people with disability, LGBTIQ and culturally diverse communities to join Council.