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About the Role
As a Customer Banking Specialist, you will serve as the public face of the branch, delivering seamless banking experiences and supporting customers with their financial needs, from daily transactions to long-term goals.
Responsibilities
- Engage in in-depth conversations regarding home loans, business banking, and financial advice
- Support customers with account enquiries, maintenance, and credit product applications
- Conduct Financial Health Checks to assess customer needs
- Educate customers on in-branch technology and digital banking options
- Solve problems and provide effective solutions while adhering to risk-adverse processes
Requirements
- Proven experience in customer service within financial services, retail, or hospitality
- Excellent communication skills with the ability to explain financial terms clearly
- Ability to ask probing questions and act with integrity
- Capacity to work in a busy, commercial retail environment
- Genuine interest in building a career at CommBank
- Availability to work predetermined part-time rosters
Skills
- Customer service
- Financial literacy
- Problem solving
- Digital banking proficiency
- Arabic language skills
Location
- Fairfield City Central Branch
- Westfield Penrith Branch
Work Type
- Part-time
About the Company
- CommBank Retail Banking Services (RBS) team serves over 10 million personal and small business customers
- Over 100 years of experience serving local communities
Equal Opportunity
- Committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples
- Provides support through the Indigenous Employee Network