Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As an Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small business clients across all technology platforms. This role will have a portfolio of customers to help grow, encompassing both sales and service responsibilities for holistic customer relationship management.
Responsibilities
- Manage customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
- Contribute to implementing segment and portfolio strategy, including outbound campaigns, to support retention and growth.
- Manage inbound/outbound customer sales and service contracts, explore sales opportunities, respond to queries, and escalate issues.
- Collaborate with peers, team members, and stakeholders to identify and qualify leads.
- Participate in customer initiatives such as developing and maintaining account and portfolio plans.
- Meet individual and team sales and performance KPIs.
- Upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
Requirements
- Demonstrated ability in an ICT or Telco Sales roles.
- Understand Telstra SMB customers.
- Proven experience in warm calling and engaging with potential candidates or clients.
- Ability to build and maintain relationships through effective communication and follow-up.
- Sound knowledge of how channels work and strong understanding of the market.
Skills
- Relationship building
- Organizational skills
- Sales
- Customer service
- Communication
- Follow-up
Location
- Liverpool NSW
Work Type
- Permanent
- Full-time
- On-site
About the Company
- Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.
- We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise.