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About the Role

Resmed is seeking an E-Commerce Specialist to join their ANZ Consumer Direct team. This role will play a key part in the growth and optimization of online stores across Australia and New Zealand, influencing how customers discover, evaluate, and purchase products. The specialist will own meaningful work, contribute to strategic decisions, and help shape the digital experience for thousands of customers.

Responsibilities

• Manage day-to-day trading activity across multiple e-commerce sites, including promotions, product launches, merchandising, and content updates.
• Monitor website performance and identify opportunities to improve conversion, customer experience, and commercial outcomes.
• Analyze customer behavior, website analytics, and trading performance to provide recommendations and drive action.
• Support conversion rate optimization (CRO) initiatives, experimentation, and A/B testing to continuously improve performance.
• Partner with Consumer Marketing to align website activity with marketing campaigns, promotions, and product launches.
• Work with external agencies and digital partners to deliver website enhancements, customer experience improvements, and new functionality.
• Contribute to UX and customer journey improvements by identifying friction points and recommending solutions.
• Represent the needs of the ANZ market and ensure local customer requirements are reflected in global digital initiatives.
• Help shape future improvements across site functionality, content, navigation, and online customer experiences.

Requirements

• Experience in an e-commerce, digital trading, online merchandising, or similar role.
• Strong analytical and commercial thinking skills.
• Experience using data and customer insights to inform recommendations and decision making.
• Experience managing websites, digital campaigns, or online customer journeys.
• Strong stakeholder management and project coordination skills.
• Excellent organization, planning, and attention to detail.
• A proactive, curious, and solutions-focused mindset.

Skills

• Shopify experience
• Google Analytics (GA4)
• CRO and experimentation programs
• Customer behavior and insights tools (e.g., Datadog, Crazy Egg, Hotjar)
• Subscription platforms (e.g., Recharge)

Location

• Sydney, NSW

Work Type

• Hybrid
• Permanent
• Full-Time

Benefits

• Flexible hybrid working arrangements
• Opportunity to build career with a global leader in digital health technology

About the Company

• Resmed is committed to helping people sleep better, breathe better, and live healthier lives through innovative technology and digital health solutions.
• They support individuals with sleep apnoea, respiratory conditions, and other chronic health needs.
• Resmed operates in over 140 countries, combining local agility with global scale and expertise.
• Their people are united by a shared purpose: to improve lives through better health outcomes.

Equal Opportunity

• We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.